New Landing › How can we help? › Themeforest Theme Support › Dante › Theme broken/blank

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    Posted in: Dante
  • May 23, 2014 at 5:13 pm #77200
    MHC
    Member
    Post count: 247

    Hello,

    I just updated to Dante 2.55, but my site went blank and says ‘The active theme is broken. Reverting to the default theme.’ I don’t know if this just happened to me and how I can make it up & running again (don’t wanna reset everything again).

    Thanks so much for your help once again!

    Best,
    Mei

    May 23, 2014 at 5:17 pm #77201
    MHC
    Member
    Post count: 247
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    May 23, 2014 at 5:36 pm #77210
    MHC
    Member
    Post count: 247

    I just found that Dante even disappeared from my theme options. Everything gone and back to original wordpress template… Did I do anything wrong to make this happen? I switched from Neighborhood to Dante last week, reset all settings and everything working fine until when I updated to Dante 2.55. Sorry I’m a bit nervous now.(attached image showing that Dante disappeared, but Neighborhood’s still there)

    Thanks,
    Mei

    May 25, 2014 at 3:37 pm #77376
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please use FTP to delete the theme folder, then upload a fresh copy

    – Kyle

    May 26, 2014 at 5:19 pm #77641
    MHC
    Member
    Post count: 247

    Nowhere to delete it in FTP because the theme folder is gone…

    May 26, 2014 at 5:58 pm #77659
    MHC
    Member
    Post count: 247

    Uploaded theme again and it’s ok now! Thank you very much.

    May 27, 2014 at 3:05 am #77719
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Thanks Kyle :-). You most welcome . I’m glad that issue resolved .
    With Best Regards
    Swift Ideas

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    Posted in: Dante
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