Hi the support team,
We have been facing this issue for a few days that we are unable to call the website. It turned to blank page instead pls see the attached files. We discovered this issue on late Thursday and we seek support from our web hosting company. They investigated and recommended that it may be the following.
“It looks like a plugin or theme was changed on the 18th. Your PHP error log shows that the site has been showing nothing but this error since that time:
[18-Apr-2016 14:42:43 UTC] PHP Fatal error: Cannot run code from this file in conjunction with encoded files in Unknown on line 0
[18-Apr-2016 14:48:53 UTC] PHP Fatal error: Cannot run code from this file in conjunction with encoded files in Unknown on line 0
[18-Apr-2016 14:48:54 UTC] PHP Fatal error: Cannot run code from this file in conjunction with encoded files in Unknown on line 0
[18-Apr-2016 14:48:54 UTC] PHP Fatal error: Cannot run code from this file in conjunction with encoded files in Unknown on line 0
[18-Apr-2016 14:55:03 UTC] PHP Fatal error: Cannot run code from this file in conjunction with encoded files in Unknown on line 0
[18-Apr-2016 15:36:25 UTC] PHP Fatal error: Cannot run code from this file in conjunction with encoded files in Unknown on line 0
When looking at the modification dates on the folders you will see that wp-content was modified on the 18th, and then plugins and themes within that. If no changes were made by yourself, it may have been an incompatible automatic upgrade.
We would recommend using R1 Soft to restore the files from before this time in order to get the site back up. Please follow this guide to do so -> https://help.crucial.com.au/hc/en-gb/articles/211477637-How-do-I-access-my-backups-from-R1Soft-Backup-Manager-Shared-Hosting-”
They recommended me to restore from the backup and I did but with fail. So to make it short the web hosting company also did try to restore from the oldest backup yesterday. They couldn’t help me. Here is what they say “I restored your website files and database from the oldest backup which we have (April 18th) but unfortunately, that did not help. As such, you will either need to employ the services of a WordPress expert or instead rebuild the site.”
I am writing to see if you could help us in anyway to restore the web back again and what could be a cause of this.
Thank you very much.
Regards,
Suwanna
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