New Landing How can we help? Themeforest Theme Support Neighborhood Template Pages Missing after Update

Viewing 13 posts - 1 through 13 (of 13 total)
  • #113557
    Nerdski
    Member
    Post count: 19

    So it seems that after the recent update my theme no longer has any of the template pages available. Is this something to do with Endpoints/Shortcodes???? I am missing all the checkout template pages, my account etc.

    If I go to create a new page I only have the option to assign a new page as Defualt or Holding Page.

    Can you please tell me how to resolve this.. My store is inactive now until I can resolve this woo issue.

    Cheers

    #113612
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That’s the templates that come with the theme.
    Maybe that’s from any additional plugin you may have.

    Can you confirm?

    -Rui

    #113651
    Nerdski
    Member
    Post count: 19

    Hey.
    I deleted all the unused standard templates but still the same issue.

    #113653
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Now I’m a bit confused. You delete unused templates? Aren’t you talking about pages?
    can you provide further information if possible to add some screenshot to help explaining the problem?

    -Rui

    #113656
    Nerdski
    Member
    Post count: 19

    Oh ha, sorry I was referring to themes not templates ha.. No i never touched any template pages.. After the update they all disappeared. So now, there is now checkout, my account pages of anything.. It’s like the woo commerce theme pages just disappeared.

    #113661
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. One thing is the pages the other is page templates that appear on the right meta box when editing a page.
    Can you provide us your website url and admin credentials so we can check this situation?

    Please use the private reply option.

    -Rui

    #113894
    Nerdski
    Member
    Post count: 19
    This reply has been marked as private.
    #113989
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I installed all woocomerce pages through Admin -> Woocommerce -> System Status -> Tools Tab -> Install Pages.

    Thanks 🙂
    With Best Regards
    Mohammad

    #113990
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You need to go to WooCommerce settings and go through each of the tabs, setting your pages. For e.g. under the ‘Accounts’ tab you need to select your ‘my-account’ page

    – Kyle

    #114050
    Nerdski
    Member
    Post count: 19

    Hey Mate.

    I tried Woocommerce -> System Status -> Tools Tab -> Install Pages but still missing the template pages, such as cart, my account etc. Not sure why it is still not working.

    #114052
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You’ve probably got multiple copies of each page. Please go through your pages and delete all pages that are generated by WooCommerce, then run the install pages ONCE. Then go to WooCommerce Settings and set your pages if they are not already set

    – Kyle

    #114239
    Nerdski
    Member
    Post count: 19

    Hey. Ok I deleted all pages, and reinstalled, but how do I set pages with these endpoint?
    Do I create a new page then paste the text [my-account] in the field then publish?

    Cheers

    #114249
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    If you installed Woocommerce pages they will be with the necessary content.
    You just need to check in Woocommerce settings if the pages are selected.

    -Rui

Viewing 13 posts - 1 through 13 (of 13 total)

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