Template errors

[Marco]

Hi

I can’t edit product in woocommerce

Swift Page editor stop working

I found this errors:

1. TypeError: jQuery(…).swipe is not a function

2. TypeError: $window.smartresize is not a function

Please note that the Atelier versione is not the last one, I need to upload an older version because if I update to the latest upgrade I get a white dashboard page on my wp

can you help me?

regards
Marco

[Kyle – SUPPORT]

Hi

Try this version: https://www.dropbox.com/s/v8ssx0nd9npxbeq/atelier.zip?dl=0

– Kyle

[Marco]

Hi Kyle

I upload your zip and backend works great but I get white screen on frontend

so I need to restore previous version

Thanks for support

Marco

[Rui Guerreiro – SUPPORT]

That white screen can mean that your server is running out of memory. You need to adjust/add you WordPress memory settings inside the wp-config.php file
Change your WordPress memory to 128M or a maximum 256M.

Also check the official documentation from WordPress in the link below.
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Hope it helps.
-Rui

[Marco]

Hi Rui

My memory limit is already set to 512M and I’m working on a grow big paln on Site Ground

thanks for help

[Rui Guerreiro – SUPPORT]

In that situation it’s not a memory issue. Can you try again to update to the latest version that is already available to update in the dashboard.

And if the screen goes white, provide us ftp credentials so we can sort it.
Thanks

-Rui

[Marco]

ok Rui

We can schedule that check for monday. I will inform my customer because the website is online.

I’ll send you ftp access and you will find updated package on /theme directory.

Thanks for help

Marco

[Rui Guerreiro – SUPPORT]

Ok. Let me know then.

-Rui

[Marco]

This reply has been marked as private.

[Marco]

Hi Rui,

My customer ask me to point out that this work is so urgent.

We need to edit some legal information on product page but Page Builder won’t work.

We lose time because we thought was an issue about the server but Siteground support team found some bug on Swift Page Builder:

Here is what they said:

I accessed your website's backend and it is loading quickly on my end. Could you please provide us with step-by-step instructions how we can recreate the slow performance issue on our end?

I also investigated the issue and noticed the following errors when the Swift Page Builder is accessed:

https://snag.gy/PXRE1C.jpg

It appears the JavaScript libraries required for the proper function of the Swift Page Builder plugin are not being logged. I checked in the server logs and found a number of the following errors:

Code:
[Tue May 31 16:54:53.827386 2016] [balance:warn] [pid 22587] [client 195.24.55.58:46048] [mod_balance] (null) req. to salugea.com/it/wp-includes/js/tinymce/plugins/wpview/plugin.min.js reached MaxConnsPerIP(11), referer: https://salugea.com/it/wp-admin/post.php?post=320&action=edit
[Tue May 31 16:54:53.827396 2016] [balance:warn] [pid 22587] [client 195.24.55.58:46048] [mod_balance] (null) req. to salugea.com/it/wp-includes/js/tinymce/plugins/wpview/plugin.min.js reached MaxConnsPerIP(12), referer: https://salugea.com/it/wp-admin/post.php?post=320&action=edit
[Tue May 31 16:54:53.827345 2016] [balance:warn] [pid 22567] [client 195.24.55.58:46047] [mod_balance] (null) req. to salugea.com/it/wp-includes/js/tinymce/plugins/wptextpattern/plugin.min.js reached MaxConnsPerIP(10), referer: https://salugea.com/it/wp-admin/post.php?post=320&action=edit
[Tue May 31 16:54:53.827417 2016] [balance:warn] [pid 22567] [client 195.24.55.58:46047] [mod_balance] (null) req. to salugea.com/it/wp-includes/js/tinymce/plugins/wptextpattern/plugin.min.js reached MaxConnsPerIP(11), referer: https://salugea.com/it/wp-admin/post.php?post=320&action=edit
[Tue May 31 16:54:53.827425 2016] [balance:warn] [pid 22567] [client 195.24.55.58:46047] [mod_balance] (null) req. to salugea.com/it/wp-includes/js/tinymce/plugins/wptextpattern/plugin.min.js reached MaxConnsPerIP(12), referer: https://salugea.com/it/wp-admin/post.php?post=320&action=edit

It appears that the page builder plugin is opening too many connections to the wp-includes/js/tinymce/plugins/wpview/plugin.min.js file, reaching the server limits and for this reason the file is being blocked from being loaded. I tried to find out why this is happening, but it seems the plugin is malfunctioning and opening too many connections to this Javascript file.

May I ask if you have tried re-installing the Swift Page Builder?

Please let me know how to proceed.

Thanks for support

Regards
Marco

[Rui Guerreiro – SUPPORT]

Hi,

Sorry for the delay, I wasn’t around yesterday.

This plugin below is causing some fatal errors in the error log.
https://www.dropbox.com/s/ia0d91iticprnz0/Screenshot%202016-06-07%2011.20.14.png?dl=0

Can you deactivate all plugins except Woocommerce and Swift Framework so I can try it again with the latest theme?

That report front the hosting support don’t seem relevant since we don’t have any issue like that in thousands of installations . If the page builder files are inside the same server has those WordPress core files that are being accessed then their access shouldn’t be denied no matter the number of access that’s done.

That could be a valid security rule for an external access not for an internal.

Let me know when the plugins are inactive.

-Rui

[Marco]

Hi Rui

Great! thanks for the update

all plugin are deactivated exept wc and Maintenance plugin (I need this)

thanks for help and please let me know as soon as possible

Marco

[Rui Guerreiro – SUPPORT]

Just fixed that white screen error when activating the latest version.

Now the 2 currents errors in the javascript console are caused by your child theme modifications.

Activating the parent theme there are no errors.
https://www.dropbox.com/s/jpsjrp79n6tncjg/Screenshot%202016-06-07%2017.18.35.png?dl=0

-Rui

[Marco]

Ok Rui,

I fix it! thank you so much for help!

regards
Marco

[Rui Guerreiro – SUPPORT]

Great. Glad it’s all sorted.

-Rui