New Landing › How can we help? › Themeforest Theme Support › Dante › team element not displaying

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    Posted in: Dante
  • June 12, 2014 at 3:02 am #81925
    Jessica
    Member
    Post count: 11

    I imported the xml file from my dante theme on another server and the only thing that wont show up is the team element http://falcon-aws-00029.sgt-ops.com/meet-the-team/

    I had to downgrade to WordPress 3.8.3 to get the theme to work right (it was the version from the working theme on the other server so i figured I’d stick with tthat b/c it doesn’t have the known issues the newest version of WP does)

    Theme version is 2.53 I believe.

    the team widget shows up in the code on the page but will not display and I can’t figure out why.

    Any help would be great.

    Thanks!

    June 12, 2014 at 4:41 pm #82073
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version of theme 2.56 and wordpress with all recommended plugins. Hope that should resolve the issue automatically.

    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 12, 2014 at 4:48 pm #82077
    Jessica
    Member
    Post count: 11

    I tried to DL 2.56 but the site only let me download 2.53 – where can I get the latest WP version.

    Thanks

    June 12, 2014 at 4:58 pm #82079
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade theme through Admin -> Dashboard -> Updates -> Here you can update theme automatically.
    Thanks

    June 12, 2014 at 5:33 pm #82092
    Jessica
    Member
    Post count: 11

    It’s not allowing me to upgrade to anything past 2.53

    June 13, 2014 at 12:11 pm #82278
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    If you provide wordpress admin login detail so i can debug to fix the issue very soon .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 14, 2014 at 8:12 pm #82492
    Jessica
    Member
    Post count: 11

    What’s the best way to get you that information?

    Thanks

    June 15, 2014 at 4:25 am #82501
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You can sent it here as private reply. It is a checbox below of editor to make a reply private.
    Thanks

    June 16, 2014 at 12:11 am #82526
    Jessica
    Member
    Post count: 11
    This reply has been marked as private.
    June 16, 2014 at 12:11 am #82528
    Jessica
    Member
    Post count: 11
    This reply has been marked as private.
    June 17, 2014 at 9:36 am #82969
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Can you please confirm login detail as you provided?
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 17, 2014 at 3:46 pm #83186
    Jessica
    Member
    Post count: 11
    This reply has been marked as private.
    June 18, 2014 at 10:47 am #83428
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please ask your hosting provider that GD IMAGE EXTENSION is installed and activated.
    Thanks 🙂
    With Best Regards
    Swift Ideas

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    Posted in: Dante
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