New Landing › How can we help? › Themeforest Theme Support › Neighborhood › TAX – woocommerce

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    Posted in: Neighborhood
  • July 21, 2015 at 5:49 pm #196480
    MrPanPan
    Member
    Post count: 32

    I have problem with tax.

    it doesn’t calculate the tax.

    Can you fix it please?

    July 21, 2015 at 5:55 pm #196481
    MrPanPan
    Member
    Post count: 32
    This reply has been marked as private.
    July 22, 2015 at 10:42 am #196608
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please read this article http://docs.woothemes.com/document/setting-up-taxes-in-woocommerce/. Hope it should help to you.
    Thanks
    Mohammad

    July 22, 2015 at 11:26 pm #196884
    MrPanPan
    Member
    Post count: 32

    Of course I have already done this.
    Do you want to give you admin access to check it?

    July 23, 2015 at 5:46 am #196916
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please explain the issue in detail to get it exactly.
    Thanks
    Mohammad

    July 23, 2015 at 7:48 am #196932
    MrPanPan
    Member
    Post count: 32

    You can check also in wp-admin as you have access.

    Also I attach some print screens of current settings.
    If you kneed more information please let me know.

    Attachments:
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    July 23, 2015 at 7:55 am #196938
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    What are inside these screenshot? What is actual problem within tax calculation? Give me one example of wrong tax calculation.
    Thanks
    Mohammad

    July 23, 2015 at 9:40 am #196975
    MrPanPan
    Member
    Post count: 32

    As you can I see I have set 22.50 euros for one product. This price include the VAT.

    On the woocommerce tax settings as you can see there is GR 23%

    This function doesn’t appear on the shopping card. As you can see to the print screen there is 0 VAT

    Instead of VAT: 0,00 € should be display 5.75 €

    Is it more clear now?
    If you want you can access to the wp-admin.

    Attachments:
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    July 23, 2015 at 9:54 am #196981
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you please test this with twentyfifteen enabled? Pretty sure this is not a theme issue

    – Kyle

    July 25, 2015 at 10:29 am #197635
    MrPanPan
    Member
    Post count: 32

    I disable your theme and the problem remain. The VAT number was 0.

    Have you any other idea of how can I solve it?

    July 25, 2015 at 2:34 pm #197669
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Looking at your screenshot, you Tax settings are wrong.

    – You have set your prices to be inclusive of tax, this needs to be changed to “No, I will enter prices exclusive of tax”.

    – You also have this wrong: “Display Prices During Cart and Checkout:” please change to Display Prices During Cart and Checkout: Excluding Tax.

    Please change those settings. If you disabled the theme and the problem persists, it is not a theme issue. Please update the settings recommended above.

    – David.

    July 26, 2015 at 10:50 am #197735
    MrPanPan
    Member
    Post count: 32

    I change this but the VAT is still 0.

    July 27, 2015 at 7:54 am #197902
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please contact WooCommerce about the issue as it is not theme related

    Thanks

    – Kyle

    July 28, 2015 at 7:48 am #198409
    MrPanPan
    Member
    Post count: 32

    Ok thank you I have already done this.

    I ll come again when I have any solution about this.

    July 28, 2015 at 7:59 am #198413
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem

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