Taking support tickets in line – swiftideas

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This topic has 1 reply, 2 voices, and was last updated 8 years by David Martin – Support.

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Posted in: Atelier
June 28, 2016 at 10:11 am #277656

mariatrier
Member

Post count: 163

Hi,
It seems I cannot edit my support questions – and I believe I will be bumped back in line if I reply to the support questions, so here goes:

Several times I have experienced that you do not take care of support questions in line – you seem to jump between them and thus seem to forget some – in this case my two questions posted 1 and 2 days ago:

Ajax requests

Avoid server calls

I know some questions are easier to answer than others, but if you clearly state that you always answer support tickets as the come this should be your way forward. Otherwise I as a customer feel you are neglecting.

June 28, 2016 at 6:56 pm #277868

David Martin – Support
Moderator

Post count: 20834

All have now been answered. We currently have one team member on his annual leave this week so please be patient.

Thanks,
David.
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Posted in: Atelier

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