New Landing › How can we help? › Themeforest Theme Support › Dante › Tabs and accordions not working

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Dante
  • June 13, 2016 at 11:03 am #274198
    Petraki
    Member
    Post count: 13

    Hi,
    Since a couple of days I experiencing issue with accordions and tabs. Accordions disappeared completely. All tabs content disappeared too. Tabs titles are fine. I update theme from Dante v3.17 to v3.31. Doesn’t help. I had same problem on our test page and after update everything came back to normal. But Live page still have this issue.
    Live site have only 2 plugins more than test site. I disabled those plugins for a while but with no results.
    What can be the reason?
    I will send you some links below.
    Thanks,
    Piotr

    June 13, 2016 at 11:10 am #274204
    Petraki
    Member
    Post count: 13
    This reply has been marked as private.
    June 13, 2016 at 12:14 pm #274229
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check and resolve the issue.
    Thanks
    Mohammad

    June 13, 2016 at 1:23 pm #274246
    Petraki
    Member
    Post count: 13
    This reply has been marked as private.
    June 13, 2016 at 1:49 pm #274254
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    The update should have fixed that issue, as you can see on the test site. If it’s still not working on the live site check the cache, does your hosting having any caching functionality? Are you using a cache plugin?

    – Kyle

    June 13, 2016 at 2:17 pm #274266
    Petraki
    Member
    Post count: 13

    Hi,
    No, we are not using any cache plugins or other cache functionality on Live and test site. We do have connection with WP Engine and I’m sure they have own cache environment. We are using them on both sites from very beginning.
    Thanks,
    Piotr

    June 13, 2016 at 7:27 pm #274363
    Petraki
    Member
    Post count: 13

    Hi,
    Looks like the problem is resolved. Server provider reset CDN and also refreshed cache at their end.
    Did anyone tried to look from inside and used login details provided?
    Thanks for help.
    Piotr

    June 14, 2016 at 6:32 am #274439
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that you managed to resolve the issue.
    Thanks
    Mohammad

    June 14, 2016 at 9:38 am #274518
    Petraki
    Member
    Post count: 13
    This reply has been marked as private.
    June 14, 2016 at 9:51 am #274520
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    My colleague have used your login detail.

    Thanks
    Mohammad

    June 14, 2016 at 10:53 am #274545
    Petraki
    Member
    Post count: 13
    This reply has been marked as private.
    June 14, 2016 at 12:31 pm #274599
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Is any issue still remaining?
    Thanks
    Mohammad

    June 14, 2016 at 3:50 pm #274680
    Petraki
    Member
    Post count: 13

    Hi,
    No, above issue is resolved. There are some issues with tables due to DataTable JS error but I will sort that out.
    Did your colleague changed something? Like deactivating any plugin or other changes? I thought I will get more information from you regarding accessing our business website. At least what and when. Should I request a report to get that information?
    Thanks,
    Piotr

    June 15, 2016 at 7:31 am #274796
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    My colleague will tell you if he made any changes.
    Thanks
    Mohammad

    June 15, 2016 at 7:40 am #274799
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    No I did not log into your site

    – Kyle

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    Posted in: Dante
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