New Landing › How can we help? › Cardinal › Swift slider will not load Video under https

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    Posted in: Cardinal
  • September 18, 2014 at 2:06 pm #112226
    RobertAn
    Member
    Post count: 26

    Dear Team,

    We face the problem that your slider will work perfectly on http, however it will not be presenting the video under https-version of our site.
    Is there anything we could try to have our video displayed in the SSL encrypted version aswell?

    Thank you!
    -Robert

    September 18, 2014 at 3:44 pm #112278
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Have you installed the https plugin?

    – Kyle

    September 19, 2014 at 11:41 am #112561
    RobertAn
    Member
    Post count: 26

    Hi Kyle

    Sure, we have installed it and everything works fine – except the Slider

    -Robert

    September 19, 2014 at 11:42 am #112563
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you please provide me with a login so I can check?

    – Kyle

    September 19, 2014 at 11:46 am #112566
    RobertAn
    Member
    Post count: 26
    This reply has been marked as private.
    September 19, 2014 at 11:47 am #112568
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you please check that? It doesn’t work for me

    – Kyle

    September 19, 2014 at 12:01 pm #112573
    RobertAn
    Member
    Post count: 26

    It should work now, sorry

    September 19, 2014 at 12:09 pm #112578
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Still not working

    – Kyle

    September 19, 2014 at 12:12 pm #112582
    RobertAn
    Member
    Post count: 26
    This reply has been marked as private.
    September 19, 2014 at 12:16 pm #112584
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    This is what I’m seeing under the https (see screenshot)

    – Kyle

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    September 19, 2014 at 12:19 pm #112587
    RobertAn
    Member
    Post count: 26

    This is what I get when I open the https.
    Everything is nice, except the video never loads.

    -Robert

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    September 19, 2014 at 12:25 pm #112589
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    For the video link have you put https at the start?

    – Kyle

    September 19, 2014 at 12:28 pm #112592
    RobertAn
    Member
    Post count: 26

    The Video is hosted on vimeo und embeded via the Slide Content section as Iframe.

    <iframe src=”//player.vimeo.com/video/104909270″ width=”750″ height=”422″ frameborder=”0″ allowfullscreen=”allowfullscreen”></iframe>
    <h1>Wir lassen dich Milch wieder genießen.</h1>
    Mit der Laktasekampagne haben Laktoseintolerante ein Projekt aufgebaut, um sich und andere Laktoseintolerante mit dem Enzym Laktase zu versorgen.

    So there should be no need to modify the link for https.

    September 19, 2014 at 10:10 pm #112805
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I’m also seeing the video without any problem.
    Can you try to clear the cache?

    What browser are you using?

    -Rui

    September 25, 2014 at 7:35 am #114316
    RobertAn
    Member
    Post count: 26

    Hi Rui,

    I tested it in Firefox 32 and Internetexplorer 11 and can confirm that it is NOT loading.
    Customers are also telling me they just see the points loading without the video ever being displayed.

    Any suggestings to actually solve the problem?

    -Robert

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    Posted in: Cardinal
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