New Landing How can we help? Cardinal Swift Slider Video all black on smartphone browser

Viewing 9 posts - 1 through 9 (of 9 total)
  • Posted in: Cardinal
  • #247571
    djsface
    Member
    Post count: 10

    Hey!

    When i view http://purovita.djs-face.com/ in my Galaxy S5 standard Android Browser all i see is a black square. Is there any solution?

    #247574
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, please upload a fallback image for the video. The video autoplay is not supported on mobile devices for self hosted videos.

    #247576
    djsface
    Member
    Post count: 10

    Great help thank you!

    Will it work when i host it somewhere else with the URL?

    #247578
    David Martin – Support
    Moderator
    Post count: 20834

    You can test a Vimeo/YouTube – autoplay may still not be available though.

    Thanks.

    #331521
    luisaarangom
    Member
    Post count: 6

    Why isn’t autoplay supported on mobile devices for self hosted videos? Is there a way to enable it?

    #331523
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @luisaarangom

    Do you mean for background videos?

    Ed

    #331525
    luisaarangom
    Member
    Post count: 6

    We use video in a full-width banner at the top of our homepage. Technically, it’s the only slide in a Swift Slider, just like the second slide on your “Home Naked” demo (http://swiftideas.com/home/home-naked/). So yes, I guess that’s a background video?

    #331534
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    If you have the latest Swift Framework plugin, then these should autoplay now that they are supported (but this is device dependent!).

    Ed

    #331536
    luisaarangom
    Member
    Post count: 6

    We have what appears to be the latest version (2.5.53), but the video doesn’t work on Chrome for Android. One thing i found: When I run Chrome on desktop in “emulator mode”, emulating a smart phone, the <video> element is actually not present on the page (there’s only the .video-overlay div inside .video-wrap). So it looks like there’s some piece of JavaScript that either removes or doesn’t add the <video> element on Android devices? (the video works on iPhone)

    I have solved it temporarily by adding the video via raw html (so my device does infact support autoplay videos).

Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register