New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Swift page builder – visual editor doesn't work

Viewing 8 posts - 1 through 8 (of 8 total)
  • Back to forum
    Posted in: Pinpoint
  • July 31, 2015 at 12:55 pm #199666
    growthobjects
    Member
    Post count: 3

    Hi,
    I have updated to last WordPress version, and now the visual editor at swift page builder doesn’t work, all content appear like “Text editor” html, all code in white color…
    I read in your forum support about this, from possible plugin incompatibility, for that, I have inactived all plugins, but the issue continues.
    I send you an image.
    Thanks for your help,
    Xavier

    Attachments:
    You must be logged in to view attached files.
    July 31, 2015 at 1:06 pm #199674
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Your site seems to be down at the moment.
    Can you check and let us know when it’s ok?

    -Rui

    July 31, 2015 at 1:15 pm #199678
    growthobjects
    Member
    Post count: 3

    Hi Rui,
    Thanks for your quick reply.
    For me, our site works well!
    http://growthobjects.com/
    Please try again!

    July 31, 2015 at 1:29 pm #199689
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You need to update the theme to the latest version.

    https://www.dropbox.com/s/2emrz81hteh9wdp/Screenshot%202015-07-31%2013.29.02.png?dl=0

    Give it a try.

    -Rui

    August 1, 2015 at 10:40 am #199872
    growthobjects
    Member
    Post count: 3

    Hi Rui,
    I followed your indications and I have updated the theme, but nothing new, the issue remains.
    How I can solve it?
    Thanks a lot!

    August 3, 2015 at 8:34 am #200010
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I can’t login in your site, it always showing the maintenance page.
    What’s the login url?

    Thanks
    -Rui

    August 6, 2015 at 10:59 am #201307
    growthobjects
    Member
    Post count: 3

    Hi Rui,
    On Firefox, the visual editor works at swift page builder! (Not in Chrome).
    For now, that’s fine for me!
    Thanks for your help!

    August 6, 2015 at 11:02 am #201310
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your Page Builder is working fine for me in Chrome now.

    Please also update your WP version.

    – David.

  • Back to forum
    Posted in: Pinpoint
Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register