New Landing › How can we help? › Themeforest Theme Support › Joyn › Swift Page Builder randomly stopped working – need urgent help

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Joyn
  • August 21, 2015 at 4:31 am #206029
    mhote
    Member
    Post count: 394

    Hi

    The Swift Page Builder button shows as normal on our editing pages.

    But randomly, stopped working. When clicking it, nothing changes.

    So we can’t edit anything. What do we need to do?

    ?

    August 21, 2015 at 8:57 am #206067
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Try deactivating all of your plugins

    – Kyle

    August 21, 2015 at 9:01 am #206070
    mhote
    Member
    Post count: 394

    Hi Kyle – tried that. No difference.

    August 21, 2015 at 9:06 am #206072
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok please provide me with a login so I can investigate

    – Kyle

    August 21, 2015 at 9:07 am #206074
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    August 21, 2015 at 9:10 am #206075
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    August 21, 2015 at 9:36 am #206085
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It’s working fine: http://d.pr/i/10S5T/x5HXXS50

    – Kyle

    August 21, 2015 at 9:39 am #206086
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    August 21, 2015 at 9:44 am #206088
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That’s odd, try log in as the user you gave me.

    I didn’t even have to click the button, the page loaded with page builder already enabled

    – Kyle

    August 21, 2015 at 9:45 am #206089
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please click back to the “Visual” tab, then click the Swift Page Buidler.

    Thanks.

    August 21, 2015 at 9:49 am #206090
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    August 21, 2015 at 9:50 am #206093
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    August 21, 2015 at 9:59 am #206094
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great, thanks David

    – Kyle

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    Posted in: Joyn
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