New Landing › How can we help? › General › Feedback & Suggestions › Swift Page builder Plugin error

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posted in: Feedback & Suggestions
  • November 25, 2016 at 11:33 am #303616
    BruceGrimes
    Member
    Post count: 59

    Dear team,

    Unfortunately I am not able to enter my website anymore. Reason being that I recently updated the Swift page builder plugin which broke the site.

    Can you please help me to fix this?

    [Fri Nov 25 11:01:39.957956 2016] [lsapi:error] [pid 481666:tid 140392498337536] [client 66.249.76.139:43732] [host http://www.subculturecollective.net] Backend fatal error: PHP Fatal error: Cannot declare class SwiftPageBuilderShortcode, because the name is already in use in /home/deb1096781/domains/subculturecollective.net/public_html/wp-content/plugins/swift-framework/includes/page-builder/inc/shortcodes.php on line 469\n

    November 25, 2016 at 11:36 am #303619
    David Martin – Support
    Moderator
    Post count: 20834

    What are your FTP details.

    November 25, 2016 at 11:48 am #303623
    BruceGrimes
    Member
    Post count: 59
    This reply has been marked as private.
    November 25, 2016 at 11:56 am #303626
    David Martin – Support
    Moderator
    Post count: 20834

    Please post your FTP details not web/cPanel details. Please ask your host for these if you do not know them.

    November 25, 2016 at 1:52 pm #303677
    BruceGrimes
    Member
    Post count: 59

    Controlepanel: https://eros.srvnl.nl:2222
    FTP host: eros.srvnl.nl

    Username: deb1096781
    Password: FwcVNd>v2B]JnQ48uM8YmbZEiD}Hs@

    November 25, 2016 at 2:37 pm #303696
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Bruce,

    Fixed that for you – apologies for the inconvenience.

    – Ed

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