New Landing › How can we help? › General › Feedback & Suggestions › Swift Page builder Plugin error

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    Posted in: Feedback & Suggestions
  • November 25, 2016 at 12:51 pm #303643
    wernabazi
    Member
    Post count: 20

    have the same problem as bruce grimes wrote.
    Updated the page builder yesterday.
    Unfortunately I am not able to enter my website anymore. Reason being that I recently updated the Swift page builder plugin which broke the site.

    Fatal error: Cannot redeclare class SwiftPageBuilderShortcode in /www/htdocs/w007d3f5/artprints4uCH/main/wp-content/plugins/swift-framework/includes/page-builder/inc/shortcodes.php on line 469

    Can you please help me to fix this?

    November 25, 2016 at 12:58 pm #303650
    David Martin – Support
    Moderator
    Post count: 20834

    Please post in the appropriate forum.

    We will assist you there.

    November 25, 2016 at 12:59 pm #303651
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    First you need to validate your purchase code, so we can continue assisting you.
    And after that we will need ftp credentials to sort it.

    Thanks

    -Rui

    November 25, 2016 at 1:06 pm #303653
    wernabazi
    Member
    Post count: 20
    This reply has been marked as private.
    November 25, 2016 at 1:09 pm #303655
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You need to enter that code in your profile page here in the forum.

    -Rui

    November 25, 2016 at 1:16 pm #303659
    wernabazi
    Member
    Post count: 20

    have entered the code in profile successfully

    November 25, 2016 at 2:03 pm #303683
    wernabazi
    Member
    Post count: 20

    in which forum should i post?
    i that, where over three month nobody posted anything?

    have to solve this problem urgently!!!!

    greetings

    November 25, 2016 at 2:19 pm #303688
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    in the future you should post in the Atelier forum, in this case it’s not necessary I’m already looking at it.

    -Rui

    November 25, 2016 at 2:22 pm #303690
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Everything is back to normal. Can you confirm?

    -Rui

    November 25, 2016 at 2:32 pm #303693
    wernabazi
    Member
    Post count: 20

    In the first moment it looks quite like it is solved. what happened?

    November 25, 2016 at 2:33 pm #303694
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just fixed that for you @wernabazi – apologies for the inconvenience.

    – Ed

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