Swift page builder pages are blank

[lbdesign]

I let the theme update a few days ago, and now I can’t edit pages. All the pages on the site that were made with the Swift Page Builder load totally blank when I try to edit them.
I can’t say for sure that it was caused by the theme update, but the timing of the problem makes sense.
Have you seen this issue before?

I am also suddenly having troubles with custom fonts, but that problem predated the theme update, and the custom fonts are provided by a plugin that is not yours, so I’m only mentioning it here in case you find the info helpful.

thanks,

Lee

[lbdesign]

This reply has been marked as private.

[David Martin – Support]

Hi,

This will be caused by another plugin.

Please start by deactivating any plugins that interact with the WP editor. Ex: Embed Any Document.

Please also update WP to 4.4.

Thanks.

[lbdesign]

Thanks for the suggestions. Disabling plugins did not change anything.
I’m wondering if the fact that the web host installed a security certificate (https) could have messed anything up. Is that possible?

Or could there be a problem with the .htaccess file? Because another problem I see is that I get a 404 error if I try to edit a page from the admin bar when viewing a page. The only way I can edit a page is to go to the main admin page, then go to the listing of all pages, and click on a page title. If I use the “edit” button on the top admin bar when viewing a page, I get a 404.

[lbdesign]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
Please remove all codes from the .htaccess file and put only this code:-

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

Thanks
Mohammad

[lbdesign]

I appreciate your help. That htaccess code didn’t change the problem of null information showing up when I try to edit any page.

I also tried moving the entire site to a different server at a different web host. The problem of 404 when I edit a page went away, but the problem of the Swift Page Builder loading totally blank on any page remains.

[lbdesign]

(PS: updating to 4.4 didn’t fix it either)

[Mohammad – SUPPORT]

Hi,
Please provide me any specific page with page builder content.
Thanks
Mohammad

[lbdesign]

Thanks for looking.

I suggest you play with the duplicated site I just made:

http://goodbake.wwwls10.a2hosted.com/ss1/knockknock (to log in with cardinal)

Most pages use page builder, but here is a good example:

http://goodbake.wwwls10.a2hosted.com/ss1/plays/freedom-train/

or a simpler page:

http://goodbake.wwwls10.a2hosted.com/ss1/partners/partner-schools/

On this duplicate site, you can deactivate or de-install plugins or do whatever else you want to it. Be as destructive as you want!

it’s 3am here so I’ll be asleep now but good luck & have fun with it.

[lbdesign]

This reply has been marked as private.

[lbdesign]

This situation has become critical. We can’t update the site at all with this bug/problem, and we have a backlog of changes and updates we need to make. Have you been able to discover anything?
thank you
–Lee

[lbdesign]

I think it’s the plugin called “Use Any Font”. The plugin has been working fine until possibly the last update caused this problem?

Use Any Font | Custom Font Uploader

When I deactivate the plugin, your Swift editor works.

The problem is, we must use custom fonts on the site. Not free google fonts, but a custom-created font that the client owns.

What is a possible solution? I’ve notified the plugin author, but I don’t know how he can test his plugin with every custom WYSIWYG editor…

[Mohammad – SUPPORT]

Hi,
I am glad that your issue resolved. Please check the Font Options at Admin -> Theme Options -> Font Options.
Thanks
Mohammad

[lbdesign]

The brand font is not a google font. Is there a simple way to use a custom font with Cardinal?