New Landing How can we help? Atelier Swift Page Builder Not Showing

Viewing 10 posts - 16 through 25 (of 25 total)
  • Posted in: Atelier
  • #206347
    tizianoluccarelli
    Member
    Post count: 6

    David, I have found out the problem.

    It is related to my user. I don’t know why this could happen.
    If I log-in with a newly created user, the Page Builder correctly works.

    You don’t need to enter the WO Admin anymore.

    Thanks for your help anyway.
    Tiziano.

    #206352
    tizianoluccarelli
    Member
    Post count: 6

    Hi David.

    I found out the problem. It is related to my user.
    Entering with another user, the Page Builder correctly works.

    Thanks for your support but you don’t need to enter the Admin Dashboard anymore.

    Have a nice day.
    Tiziano

    #206420
    David Martin – Support
    Moderator
    Post count: 20834

    Great, glad you got it resolved.

    – David.

    #206519
    ninesolutions
    Member
    Post count: 192

    Hi, the creating a new admin user does indeed fixes the problem a while, but after a while the new user created will face the same problem too!

    Please help!

    #206682
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The new user account would not stop working over time unless their permissions are changed by being removed.

    Thanks,
    David.

    #207032
    tizianoluccarelli
    Member
    Post count: 6

    Hi David.

    The problem comes again. Page Builder stops working.
    I have created another admin user and it works for him.

    Please, can you gently find out what causes the problem? I cannot keep creating and deleting users forever.
    I have a first store release in few days.

    Thanks in advance,
    Tiziano.

    #207293
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Because of the WordPress 4.3 update we had an problem in the page builder that was fixed in the latest night with an update of the SwiftFramework.

    Update it, clear the cache and try again.

    -Rui

    #208335
    killermiller
    Member
    Post count: 8

    My SPB disappeared as well – and I’m not seeing Admin – Swift Framework anywhere. Redux Framework only. No Options.

    I restored from a backup – but if it happens again, where can I turn the SPB back on ????

    Please assist – I’ve lost a lot of time. Cheers, PM.

    #208338
    killermiller
    Member
    Post count: 8

    Found out how to update Swift Framework. Plugins – visit plugin site, then select to update from there. It refreshes Plugin page, then you can updated to 1.6.. I’m an experienced developer – but not encountered this concept for updating, but it worked, and hopefully fixes the issue – for me and anyone else who updates.
    Cheers, PM.

    #208381
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted.
    -Rui

Viewing 10 posts - 16 through 25 (of 25 total)

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