Swift Page Builder not Loading

[David Martin – Support]

Hey,

We have an update going out tonight to resolve that.

Thanks.

[mtiea]

Hi there, I am also experiencing the same problem of the Page Builder disappearing. Usually I have to return to list of pages and back for it to work again, but some pages have this issue persistently. Can you help?

[David Martin – Support]

Hi,

This was identified and a release prepared and sent out over Friday/Saturday. Please be sure you have updated to the latest Swift Framework plugin version from your dashboard.

As this change involved amending the plugin core JS files, you will need to refresh the browser cache to pull in the new files.

Thanks.

[Rui Guerreiro – SUPPORT]

Hi,

There were some additional issues that we fixed. We will release the update in a few hours to fix this.

If you want it sooner, delete the current Theme and install this one. Don’t worry all the theme options are stored in the database so you won’t lose it.

https://www.dropbox.com/s/jf6eztm2wco3w5s/Dante_WP_4_8.zip?dl=0

Don’t forget to clear the browser cache.

Thanks

-Rui

[Frankytank]

Hi

I have a problem that look like this.

When I open a page that was completed, the swift page builder load, but it get not content at all. Its like a brand new page that I just created without content.

When I turn off swift page builder all content dissapears. I cannot either reload an old version of the page.

RIght now I can’t work on the site at all, and I don’t see a way to open the page withou the swift page builder plugin to see if the content is still there to reload the content with the tool.

Thanks need help !

[Rui Guerreiro – SUPPORT]

@Frankytank

Did you installed the version above? What is your current theme version.
Guess you updated WordPress to 4.8, this was caused by the editor changes in 4.8.

Can you provide site url and admin credentials to have a look?

We will release the update very shortly.

-Rui

[Frankytank]

Hi Rui,

Its not that urgent,

I can work on something else in the meantime.

I’ll wait for the next theme update and followup with you if it is resolved…

Thanks

[Rui Guerreiro – SUPPORT]

Sure, we will release the update in a while.
It’s very important to clear the browser cache after updating.

-Rui

[Frankytank]

If I want to try the new version,

Do I deleate trough ftp and upload it again with filezilla?

And all custom css are stored in database?

[Rui Guerreiro – SUPPORT]

This is the latest version, we delayed the update because we found an additional that is now fixed.
https://www.dropbox.com/s/7gf1xate96yqk9c/Dante_48_fix.zip?dl=0

Every theme option is stored in the database including the custom css. But always better to backup if possible.
Depending on the skills, It could be easier to deleted it in the admin dashboard. To do that you need to activate other theme and them go the details of Dante and press the delete option at the bottom.

-Rui

[Frankytank]

Hi,

I just updated to the new version and the situation is still the same.

If I switch with a basic theme I see content and shortcodes. When I switch back to dante theme everything dissapears and swift page builder can’t fetch content and interpret it into editable content.

Maybe if I could load a page with swift page builder off I would see shortcodes and everything and I could work on it but the swift page builder seams to be on by default..

I resetted browser cache and w3 total cache is disabled

Edit : Some pages work normally, about 25% of them

[Swift Ideas – Ed]

Hi Frankytank,

Are you able to provide a link/login details and steps to replicate on one of the pages where it’s not working as expected?

Thanks,

– Ed

[Frankytank]

Hi Ed,

It seems that after 2 days the problem regulated itself,

Its all good for me now thanks!

[Rui Guerreiro – SUPPORT]

Nice. Probably cache.

-Rui