New Landing How can we help? Themeforest Theme Support Neighborhood Swift Page Builder issue

Viewing 5 posts - 1 through 5 (of 5 total)
  • #17205
    IT Consultis
    Member
    Post count: 2

    Hi there,

    When I edit some content with page builder and then I switch to classic editor or if I try to update, all the content disappears so I have a blank page. I saw that it might due to the plugins installed but we do not have any (except those given with the theme).
    We also have many little issues with others functions but this is the most annoying.

    Thanks

    #17385
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    #17460
    IT Consultis
    Member
    Post count: 2

    Hi

    Thanks for your quick answer. I haven’t seen that my colleage had activated ACF, so it’s ok now.

    Thanks you

    #17471
    IT Consultis
    Member
    Post count: 2

    It seems that the problem is with Advance Custom Fields, we replaced it by Magic Fields and all works find now (if someone has the same problem..)

    Thanks,
    ITC

    #17702
    Melanie – SUPPORT
    Member
    Post count: 11032

    Great!

Viewing 5 posts - 1 through 5 (of 5 total)

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