Swift Page Builder is not loading graphical interface

[mtanveer]

Hello,

We are using “Atelier – Creative Multi-Purpose eCommerce Theme” in a website. It was working fine till now. Since a few days we are facing issue with “Swift Page Builder” in admin. In admin when we open some page in edit mode the graphical interface of swift page builder does not load but its code starts appearing. When we click on Switch button to open graphical interface of page builder manually, the graphical interface shows but keeps loading loading its content and content never loads.

I have attached screenshots of the issue.

Can you please let me know what is the issue and how can it be resolved?

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[Mohammad – SUPPORT]

Hi,
Please upgrade theme and all plugins to latest version.
Thanks
Mohammad

[mtanveer]

Hi,

Thanks for coming back to me. I have updated theme and all the plugins but issue is still there.

[Rui Guerreiro – SUPPORT]

Hi,

When I went directly from the text tab it happen the same has you. But when I changed to visual tab first then went to Swift page builder mode and saved. After this when refreshing the page was loading fine in the Swift Page Builder mode.

Give it a try.

-Rui

[mtanveer]

Hi,

Thanks for you help the problem is resolved.

We have another issue with the theme. In our website there are some icons in header and footer of site, when we open website in chrome they don’t load first time but when we refresh the page again they load. In other browsers these are just fine just in chrome they have some problem. I have attached a screenshot of the problem. Can you please also help to resolve this issue?

Website url is http://www.strykeronlinemarketing.com.au/eadensleepwear/

Thanks again,
Mohammad

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[David Martin – Support]

Hi,

I cannot replicate that on your site. Can you clear your browser cache?

– David.

[mtanveer]

Hi,

That is ok. We have another issue when we shift website to another domain all the theme options we have set in old site are not shifted to new domain and all the options are disappeared after shifting. Can you please tell me how can we keep all the theme options while shifting the site from one location to another?

Regards,
Mohammad

[Mohammad – SUPPORT]

Hi,
Please go to Admin -> Theme Options -> Import / Export -> Here you can import the option to export at new domain. Hope it should help to you.
Thanks
Mohammad

[mtanveer]

Hi,

Thanks for getting back to me so quickly I will try that option. In the meantime I want to discuss some other issues we face. One issue is “memory exhausted” error which we get occasionally while using the theme and its plugins and site admin stops working frequently after this error. I have attached the screenshot of this issue.

Regards,
Mohammad

[mtanveer]

Sorry I forgot to attach the screenshot with previous message I am attaching it here.

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[Mohammad – SUPPORT]

Hi,
Its memory limit issue. Methods for increasing the amount of memory a PHP script may consume

1. If you have access to your install and are running a version of WordPress earlier than 3.0, try the plugin
http://wordpress.org/extend/plugins/memory-bump/ as this is the easiest way to increase your RAM for WordPress.

2. If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 32M try 64M. If your line shows 64M try 128M
memory_limit = 64M ; Maximum amount of memory a script may consume (32MB)

3. If you don’t have access to PHP.ini try adding this to an .htaccess file:
php_value memory_limit 64M

4. Try adding this line to your wp-config.php file:
Increasing memory allocated to PHP
define(‘WP_MEMORY_LIMIT’, ’64M’);

5. Talk to your host.

Thanks
Mohammad

[mtanveer]

Hi,

I have imported theme options from old site to new site like you had explained above. All options are imported and setup in new site admin theme options well. But the main site is not reflecting these options. Site front end is not like old site.

What can be the reason?

Regards,
Mohammad

[mtanveer]

Hi,

We also have issue in media library. When we upload some image in media library if image is of small size then it uploads fine but when image is of more kilo bytes then it produces error “An error occurred in the upload. Please try again later.” Can you please guide us about this issue too?

Thanks,
Mohammad

[David Martin – Support]

Hi,

The theme options will have imported fine, but it sounds like you are now referring to your actual page content and WordPress front page settings?

Your upload issue is likely a size limit set in your hosting enviroment, this is not related to the theme. Can you please contact your host about that issue.

Thanks,
David.

[mtanveer]

Hi,

This is old url:

http://www.strykeronlinemarketing.com.au/eadensleepwear/

and this is new url:

http://airportlimoservicedenver.com/eaden/

You can see the difference. Both site admins have same settings and theme options are also same in both websites. But those theme options are not being reflected in new website.

Regarding images upload images sizes are not more than 1 MB though upload limit set in site media library is 512 MB.