New Landing › How can we help? › Themeforest Theme Support › Dante › Swift page builder gets corrupted when adding tabs element

Viewing 14 posts - 16 through 29 (of 29 total)
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    Posted in: Dante
  • January 29, 2015 at 5:10 pm #145519
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Tested that page in mine, and added a tabs asset with some images inside and it works fine.

    Can I create a new page on your site?

    -Rui

    January 29, 2015 at 5:11 pm #145520
    dafnasu
    Member
    Post count: 41

    Sure, whathever is needed to solve this. Thanks!

    January 29, 2015 at 5:17 pm #145521
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Will give it a try.
    -Rui

    January 29, 2015 at 6:29 pm #145546
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    January 29, 2015 at 7:02 pm #145563
    dafnasu
    Member
    Post count: 41

    Im afraid its not ok. Its doing the same thing. As soon as I drag an element, it doesn’t leave a space with lines in it to bring it back, it just disappears when I drop it.

    January 29, 2015 at 10:06 pm #145593
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I had no problem moving it up to the first position. You should only drop it inside the grey areas like in the attached image.

    https://www.dropbox.com/s/spgasm94oogqus3/drag_drop_issue.png?dl=0

    -Rui

    January 30, 2015 at 5:43 am #145624
    dafnasu
    Member
    Post count: 41

    The problem is that when I move an element, I don’t get any grey areas.

    January 30, 2015 at 8:53 am #145647
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That’s strange, can you clear your browser cache and also try in a different browser.
    What browser and operating system are you using?

    -Rui

    January 31, 2015 at 11:52 am #145985
    dafnasu
    Member
    Post count: 41

    Hi I’m using a PC Windows 7. I cleared cache in chrome and tried again – it didn’t work.
    I also tried safari, Explorer and Firefox in PC – didn’t work.

    I borrowed someones Mac and it works OK on Safari Mac – but it doesn’t help because I don’t own one 🙁

    February 2, 2015 at 4:56 pm #146450
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you update to our latest Dante version that we sent out this weekend.
    It’s available in Appearance-> Themes click on Dante details.

    Thanks
    -Rui

    February 2, 2015 at 5:24 pm #146461
    dafnasu
    Member
    Post count: 41

    I updated to 2.75 a couple of days ago. Not helping 🙁

    February 4, 2015 at 10:56 am #147116
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I tried again and still manage to drag it.
    Can you test in a different Windows machine using Chrome, Firefox?

    -Rui

    February 8, 2015 at 5:29 pm #148138
    dafnasu
    Member
    Post count: 41

    works fine now with 2.76
    Thank you for fixing!!

    February 9, 2015 at 1:16 am #148207
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    He didn’t fix anything since we couldn’t reproduce it an with had no similar situations.

    Probably some cache files somewhere that now are gone. What matter’s it’s that is ok now.

    -Rui

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