Swift page builder button is not showing in products edit screen

[BillK]

Hello Swift team,

hope you are well and everything is going fine.

I have an installation

with
Dante 3.0.3
WP 4.3.1
and WooCommerce 2.3.13

no other plugin is activated.

Despite the fact that the page builder option is activated via Theme options > WooCommerce
the blue “swift page builder” button is not showing in the edit product page
as it shows in the edit page/post pages.

Any suggestions on this will be appreciated.

Thank you a lot in advance for your help,

Best,

Bill

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[Rui Guerreiro – SUPPORT]

Hi,

Will need admin access to have a look.
Use the private reply.

-Rui

[BillK]

This reply has been marked as private.

[Kyle – SUPPORT]

Hi

Can you try deactivating your plugins, there may be a conflict

– Kyle

[Rui Guerreiro – SUPPORT]

Hi,

You need to update the theme and Woocommerce.

-Rui

[BillK]

Hello,

Plugins are already deactivated.

I’m sorry but currently the production site based on this demo cannot be upgraded in terms of WooCommerce.

Which version of Dante theme would you suggest so that this will be working?

I was expecting you would suggest a code patch or a way for me to spot the incompatibility.

Thanks

[Rui Guerreiro – SUPPORT]

Just a doubt, did it worked previously in your site?
Probably will have to try to debug your js in your site to see if I can find anything.

Is it possible to turn on the debug mode in the wp-config.php ?
https://codex.wordpress.org/Debugging_in_WordPress

-Rui

[BillK]

Hello Rui,

thanks a lot for this – for the time being I will consider pushing the update to the latest versions of the theme and WooCommerce cause I can see that this is working there.

Thanks again,

Best,

Bill

[Kyle – SUPPORT]

No problem

– Kyle

[BillK]

closing this

[Kyle – SUPPORT]

No problem