New Landing › How can we help? › Themeforest Theme Support › Flexform › Swift Page Builder broken in visual mode

Viewing 15 posts - 1 through 15 (of 19 total)
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    Posted in: Flexform
  • June 17, 2014 at 10:05 pm #83250
    gaelanwsh
    Member
    Post count: 2

    Hi there, I’m having the same issue others have reported where the Swift Page Builder isn’t showing the visual editor on text blocks. The text appears white on white, and the toolbar doesn’t load.

    I have the latest version of WordPress (3.9.1) and Flexform (1.6). To make troubleshooting easier, I’ve created a brand-new, empty site with just the Flexform theme. Still having the issue.

    I’m happy to reply privately with the URL for the test site and credentials for the account.

    June 18, 2014 at 2:01 am #83272
    glee1
    Member
    Post count: 6

    I am having the exact same issue. What’s odd is that it is “broken” on one machine running the latest Chrome / Firefox, but works fine on another…..

    June 18, 2014 at 9:03 am #83367
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @gaelanwsh     – Please reply privately with the URL for the test site and credentials for the account.


    @glee1     – Please check after clear the cache.

    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 18, 2014 at 9:38 am #83381
    glee1
    Member
    Post count: 6

    Thanks. That worked! I cleared the cache within WordPress, and also cleared Chrome’s cache of any cached pages / images and it immediately worked. The Swift Page Builder area now has the toolbar and is showing the text instead of being “blank” as reported here.

    Thanks for the quick response!

    June 18, 2014 at 9:52 am #83393
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @glee1     – You most welcome . I’m glad that issue resolved .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 18, 2014 at 2:06 pm #83512
    gaelanwsh
    Member
    Post count: 2
    This reply has been marked as private.
    June 18, 2014 at 2:48 pm #83527
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please just upgrade to latest version 1.62 of theme and check this issue after clear all browser cache.Hope that should resolve the issue.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 18, 2014 at 2:55 pm #83530
    gaelanwsh
    Member
    Post count: 2

    Hi Mohammed, yesterday when I installed the theme there was no option to update it. Now there is — I guess WordPress only checks once a day for theme updates? Anyway, I updated the theme, and it now appears to work. Thanks for your help!

    June 18, 2014 at 2:57 pm #83533
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You most welcome. I’m glad that issue resolved. Actually update just out today.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 26, 2014 at 11:30 am #86228
    jmulero
    Member
    Post count: 4

    Hi, I am having the same issue, where can I download the update?

    Thank you.

    June 26, 2014 at 11:33 am #86234
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade through Admin -> Dashboard -> Updates . Here you can update theme automatically.

    Thanks 🙂
    With Best Regards
    Swift Ideas

    July 1, 2014 at 9:07 am #87219
    jmulero
    Member
    Post count: 4

    Sorry, The update doesn’t appear. I’ve pushed several times the check for updates button, and nothing.

    Can you send me the package via email? it’s quite urgent.

    Thank you.

    July 1, 2014 at 9:18 am #87223
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me email here so i can send it to you.
    Thanks

    July 1, 2014 at 9:20 am #87226
    jmulero
    Member
    Post count: 4

    [email protected]

    Thanks

    July 1, 2014 at 9:34 am #87236
    jmulero
    Member
    Post count: 4
    This reply has been marked as private.
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    Posted in: Flexform
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