SWIFT FRAMEWORK UPDATING ISSUE

[marcogubaira]

Hi there, I had an issue when updating the last version 1.51 of your framework. Suddenly I get the white screen of death, Instantly deleted the plugin, everything okay again (except my website was a big mass of codelines), so I tried to reinstall the plugin from Apearence / install plugins, and it downloaded the 1.42 version. With that the website is running, but with too much glitches.

I noticed you updated the plugin and the theme several times since wp4.2.4 so its obviously something went wrong and you’re trying to fix it, but i need to know when we would have an stable version of the theme/plugin, I can’t afford to have my website like this longer.

By the way, when I check plugins, there is no “update” link on swift framework, but viewing details, there is a button to update it, tried, did nothing.

Thank you for your time.

[Rui Guerreiro – SUPPORT]

Hi,

Can you provide us admin access and also ftp access just in case everything goes white.

We are not trying to fix any major problem in the Framework, we are constantly developing new features and correcting any issue that appears.

-Rui

[marcogubaira]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
My colleague will assist you shortly.
Thanks
Mohammad

[marcogubaira]

Hi,
What do you understand by shortly?
Thanks

[Mohammad – SUPPORT]

Hi,
I mean to very soon.
Thanks
Mohammad

[marcogubaira]

Hi,
I guess almost two month its time enough. I “solved” some of the problems with temporary fixes, and learned to live with some of the glitches but now is getting worst than ever. Suddenly some sliders are not working, get stucked on the 1st slide. The mobile menu is not working either, but it’s funny, cause if I resize the window on my laptot until get the “mobile responsive interface” menu works, but in a real smarthphone or iphone is not working.

I hope to hear of you more than “very soon”, i really liked your theme.

Thanks

[Rui Guerreiro – SUPPORT]

Hi,

Apologize for the delay, it looks this topic was assigned to me while I was on a vacation period in August and somehow wasn’t notified about it.

Tried to login but the credentials didn’t worked. Can you check so I can login?

Thanks

-Rui

[marcogubaira]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

Thanks. Not sure what could have caused that situation in the mobile menu, difficult to figure out now. If it happens again let us know so we can determine the cause.

I update the Revolution slider and now it seems ok.

Check if it’s ok.

-Rui

[marcogubaira]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

No problem. Glad it’s sorted.

-Rui