New Landing › How can we help? › Atelier › Swift Framework Plugin crashes my Site

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Viewing 15 posts - 31 through 45 (of 51 total)
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    Posted in: Atelier
  • August 17, 2015 at 6:32 pm #204683
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 17, 2015 at 7:02 pm #204694
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Ben,

    You would need to contact your host and they will supply those details to you.

    Cheers.
    David

    August 18, 2015 at 1:53 pm #204975
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 19, 2015 at 11:52 am #205302
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your Swift Framework Plugin is out of date and will need to be updated to resolve the issue. Please update it: http://hand-made-object.com/wp-admin/update-core.php.

    Thanks,
    David.

    August 19, 2015 at 12:43 pm #205321
    bbdragon
    Member
    Post count: 20

    Hi David,

    The problem is updating to 1.50 or 1.51
    After updating my site will crash.
    At the moment without updating, my site will be working.
    But my Swift Builder will be missing in editing any pages.

    Thanks,
    Ben

    August 19, 2015 at 1:04 pm #205331
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    When you say crash, do you mean you get a white screen? What errors do you get?

    If you run the update now and intentionally break the site, I’ll try to resolve it as I am online and have your FTP details.

    Let me know.

    Thanks,
    David.

    August 19, 2015 at 1:32 pm #205342
    bbdragon
    Member
    Post count: 20

    Hi David,

    It will get a blank white page.
    I can update now and let you chk the details.

    Thanks,
    Ben

    August 19, 2015 at 1:35 pm #205346
    bbdragon
    Member
    Post count: 20

    Hi David,

    You can chk it now.
    I have updated.

    Thanks,
    Ben

    August 19, 2015 at 1:43 pm #205349
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 19, 2015 at 2:06 pm #205365
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Ben,

    I have got your plugin updated and all is working normally.

    These issues were caused by 3rd party plugins:

    Namely:

    Easy Theme and Plugin Upgrades
    MiniGO
    MOJO Marketplace

    I had to deactivate those for now.

    Thanks,
    David.

    August 19, 2015 at 2:27 pm #205379
    bbdragon
    Member
    Post count: 20

    Hi David,

    Thanks for your help!!

    Cheers,
    Ben

    August 19, 2015 at 2:28 pm #205380
    David Martin – Support
    Moderator
    Post count: 20834

    No problem!

    – David.

    August 24, 2015 at 11:13 pm #206964
    uptostyle
    Member
    Post count: 15

    Dear Atelier team

    I just updated my theme and the site seems to be down with the following message:

    Fatal error: Call to undefined function sf_gopricing_list() in /home/content/27/11264927/html/uptostyle.hu/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/gopricing.php on line 62

    van you help me please

    The site is here: huptostyle.hu

    August 24, 2015 at 11:27 pm #206969
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi @uptostyle,

    Can you provide admin credentials so we can check it?
    Thanks

    -Rui

    August 24, 2015 at 11:48 pm #206971
    uptostyle
    Member
    Post count: 15
    This reply has been marked as private.
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