New Landing › How can we help? › Atelier › Swift Framework Plugin crashes my Site

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    Posted in: Atelier
  • August 11, 2015 at 2:56 pm #202791
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi @bbdragon,

    Can you provide your site url and admin credentials so we can check if anything is wrong?
    Use the private reply.

    -Rui

    August 11, 2015 at 3:00 pm #202796
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 11, 2015 at 3:02 pm #202798
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can’t login with those credentials. Can you check it again?
    Thanks

    -Rui

    August 11, 2015 at 3:04 pm #202799
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 11, 2015 at 3:56 pm #202823
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks. couldn’ t replicate the issue, it’s displaying fine to me.
    in what page url are you getting any errors?

    -Rui

    August 11, 2015 at 4:06 pm #202834
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 11, 2015 at 4:15 pm #202839
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Well it’s loading fine for me, it can have different behaviours.
    Can you try in a different Browser or computer and also clear all the browser cache?

    Thanks

    -Rui

    August 12, 2015 at 4:39 am #202983
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 12, 2015 at 4:56 am #202984
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 12, 2015 at 7:03 am #202992
    bbdragon
    Member
    Post count: 20

    Hi Rui,

    Just want to make sure you know the problem only arise when I update Swift Framwork to 1.5 or 1.51
    Currently I have roll back to 1.42, everything is fine,
    Except I don’t see the Swift Builder anymore on any pages.

    Looking forward to hear back from you.

    Thanks again,
    Ben

    August 13, 2015 at 11:54 am #203605
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide me ftp access, I got the white error in the admin?
    Can you also get your error logs from the server so we can look for any additional info?

    -Rui

    August 13, 2015 at 2:21 pm #203722
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 13, 2015 at 2:34 pm #203725
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You can provide the credentials here in a private reply.
    Regarding the log you can try to upload it here, or share a dropbox link or something similar.

    -Rui

    August 16, 2015 at 5:32 pm #204370
    bbdragon
    Member
    Post count: 20
    This reply has been marked as private.
    August 17, 2015 at 6:25 pm #204682
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Ben,

    It is possible your WP site is running out of memory.

    If you can get your FTP details from your host myself or Rui can take a look, copy and paste them here and click private reply.

    – David.

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