Swift editor elements show funny, can't save or edit

[alienintelligence]

Hi

I have full server control, please tell me what they neet to be and for what folder

Thanks

[David Martin – Support]

Ok, it should be the WordPress defaults: https://codex.wordpress.org/Changing_File_Permissions.

What is the contents of your .htaccess file?

Thanks.

[alienintelligence]

This reply has been marked as private.

[David Martin – Support]

Any chance we can get the FTP details also?

Can you please test just the basic .htaccess rules:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

[alienintelligence]

This reply has been marked as private.

[David Martin – Support]

Thanks, could I ask you to upgrade to the latest Visual Composer? 4.12 it should be.

Are you using the version that comes with the theme or do you have your own license key ?

Thanks.

[alienintelligence]

Hi

I thought that got done with the lates theme version. I don’t have a separate license key, only theme one. So I just remove it and upload one from the latest theme version?

[alienintelligence]

Also what about swift? That won’t get fixed if I update visual composer I don’t think

[David Martin – Support]

I wonder if the VC 2.11 version is causing the conflict.

If you backup the old plugin js_composer to a zip file. I can send you a test zip to replace it with.

[alienintelligence]

Hi

Updated VC to 4.12
Updated all other plugins

No luck

Please let me know what you think we can do next

Thank you

[David Martin – Support]

Sure, I am going to ask my colleague Rui to also help take a look at this now.

– David

[alienintelligence]

Thanks mate

I will be online/stay up for as long as I can. Hopefuly we can resolve it tonight… I had to reactivate a few plugins but feel free to turn stuff off as needed.

[David Martin – Support]

Even if I try to use your WP Editor the same error happens.

– Are you on managed hosting or are you looking after that side of it? Do you have any error logs?

My teammate tried to login and the FTP timed out on him, are the details still ok to use?

Thanks.

[alienintelligence]

the ftp is still ok yes

the error log is on there, inside public_html

is there another error log anywhere else?

[alienintelligence]

i had to activate all the rest of the plugins guys.

Going to bed… please update me here on how you went.

TTY TMW
Thanks