New Landing › How can we help? › Themeforest Theme Support › Dante › SWIFT built Pages broke down

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    Posted in: Dante
  • November 20, 2014 at 9:29 pm #129825
    dravensmell
    Member
    Post count: 11

    Hey there,
    since today i experience massive problems with pages i built with help of the swift-page-builder. These Pages do not load and do not show up at all. Also my Sub-menus are disappeared, portfolio page is gone completely as well as anything that is/was animated.

    Furthermore the whole page is very slow.

    I finished working on this site weeks ago. So without me making any changes in the backend, this happened.

    Hope you can help me,
    Thanks a lot

    November 21, 2014 at 12:13 am #129839
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Didn’t you installed any plugin recently or made any update?

    Can you provide a specific page example that isn’t loading and we also need admin credentials to your site.

    -Rui

    November 21, 2014 at 11:56 am #129995
    dravensmell
    Member
    Post count: 11

    Thanks for the fast reply.
    I did update to the new WordPress yesterday in hope to fix it, but it did not help.
    Right before that i did not update anything.

    Pages that not load:
    • Startpage: (animatet Icons) http://www.evti-gmbh.de
    • Projectpage: http://www.evti-gmbh.de/portfolio/
    • Officepage: http://www.evti-gmbh.de/unternehmen/
    and the Sub-Menus

    I appreciate your Help! Thanks!

    (Login-Data comes in private Message)

    November 21, 2014 at 11:57 am #129996
    dravensmell
    Member
    Post count: 11
    This reply has been marked as private.
    November 21, 2014 at 12:05 pm #129997
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Guess the credentials you provided are for the WordPress admin. But need the credentials for the security popup.

    You have several erros in the javascript console, several .js files are not loading.
    Probably any cache or minify plugin.

    -Rui

    November 21, 2014 at 12:10 pm #129999
    dravensmell
    Member
    Post count: 11
    This reply has been marked as private.
    November 22, 2014 at 4:00 pm #130230
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Now the WordPress admin credentials are not working.
    Can you check?

    -Rui

    November 23, 2014 at 6:24 pm #130300
    dravensmell
    Member
    Post count: 11
    This reply has been marked as private.
    November 24, 2014 at 10:47 am #130485
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It really seems that are missing several files in your Dante installation.
    Can you try to upload the Dante files through FTP?

    -Rui

    November 24, 2014 at 12:05 pm #130522
    dravensmell
    Member
    Post count: 11

    Thanks for the fast response!
    How come they are missing? The whole site was running perfectly for quite a long time.
    Which data is supposed to be uploaded again, and what happens with all my content?

    Thx.

    November 24, 2014 at 12:22 pm #130528
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Don’t know. They are returning a 404 error.
    Can you check inside “Dante/js” if the files in the attached image are there.

    https://www.dropbox.com/s/ltwoyspizmsdjl4/missing_files.png?dl=0

    -Rui

    November 24, 2014 at 5:51 pm #130637
    dravensmell
    Member
    Post count: 11

    Woohoo. This has been the problem!
    The whole “js” Folder was empty. But how could that happen? Nobody worked on the FTP. :-/

    However, do you think i have to replace anything else or upload anything more besides the “js”?

    Site seems working fine again.

    1000 Thanks for your afford!

    November 25, 2014 at 9:08 am #130785
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad that your issue resolved. Thanks Rui.
    With Best Regards
    Mohammad

    September 1, 2016 at 3:45 pm #290238
    dravensmell
    Member
    Post count: 11

    Dear Rui and dear Mohammed,

    unfortunately I am experiencing the same issue here again.

    Yesterday I updated my wordpress to 4.6 and my project/portfolio-Page disappeared as well as any animated icons and some other stuff on the page.

    I would be glad If you guys can help me fixing that.

    Thank you in advance!

    David

    September 1, 2016 at 3:47 pm #290239
    dravensmell
    Member
    Post count: 11
    This reply has been marked as private.
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