Swift builder loading infinite – only text editing allowed

[tasoskouk]

hello team,

i have a serious issue in some portfolios built with builder that now can be edited only in text mode

note that:

1. builder loading is infinite in these portfolios
2. when i copy content in text mode to a new port/page, again only text mode works
3. builder is working in other portfolios/pages
4. all latest wp/theme/plugin versions
5. i ve attached a text copy of code to test in your installation
6. front end version of code attached is here http://www.solebike.eu/test-builder-bug/

i assume some strange character is corrupting builder content when saving

plz check
thx, tasos

Attachments:

You must be logged in to view attached files.

[Rui Guerreiro – SUPPORT]

Hi Tasos,

Any chance you can get me admin credentials in a private reply to check it directly in your site?
Thanks

-Rui

[tasoskouk]

This reply has been marked as private.

[David Martin – Support]

Hi Tasos,

Your server is blocking the admin-ajax.php URL from running, producing a 403 error. The theme does not control this as such. You would need to report this to your hosting provider.

I’d also recommend you update the WP core and all plugins first.

[Rui Guerreiro – SUPPORT]

Just had a deeper look and this is content related, in the example you provided it was missing a closing spb_row at the end and there was a script from TripAdvisor that seems to be the culprit of that situation.

At another look at the content, if you need to include scripts use the Raw Html asset instead the Text Block.

-Rui

[tasoskouk]

hello team – wish you a happy Easter!

Rui plz check in detail – it seems that builder has issues when dealing with styles inside text elements (even simple ones)
this code is editable only with text editor (not in builder) and has caused me losing some days till now (in a live site)

”
[spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”yes” padding_vertical=”2″ padding_horizontal=”2″ margin_vertical=”0″ custom_css=”margin-top: 0%;margin-bottom: 0%;border-top: 1px solid #bbbbbb;border-left: 1px solid #bbbbbb;border-right: 1px solid #bbbbbb;border-bottom: 1px solid #bbbbbb;padding-top: 2%;padding-left: 2%;padding-right: 2%;padding-bottom: 2%;” border_size=”1″ border_color_global=”#bbbbbb” border_styling_global=”solid” width=”1/1″ el_position=”first last”]

[dropcap4]M[/dropcap4]EETING POINT
You will find solebike shop next to the ACROPOLIS MUSEUM at 11 Lempesi Street.
By Metro: Take Line 2 (Red) – Get off at ACROPOLIS Station
Need Assistance?  CALL US, (+30) 210 9215 620

COME FROM CRUISE/PIRAEUS PORT BY
Express Bus X80 (30min)
Get the bus outside the Cruise Terminal – Get off at “Acropolis” stop – We can arrange to meet you there (300m)

OR    [sf_button colour=”black” type=”bordered” size=”standard” link=”http://www.solebike.eu/private-transfer/” target=”_blank” icon=”” dropshadow=”yes” rounded=”yes” extraclass=””]  BOOK YOUR PRIVATE TRANSFER BY TAXI  [/sf_button]
[/spb_text_block]
”

i am sorry that i cannot trust theme & builder anymore… anytime it can cause serious problems or break site
and plz let’ s not spend time asking credentials, asking about if we have latest theme updates etc
just check in your installation and let us know

thx again, tasos

[David Martin – Support]

Hi Tasos,

Sorry for the inconvenience you are experiencing, I will assign this to Ed to see what can be done to help you out.

Thanks.

[Rui Guerreiro – SUPPORT]

@Tasos,

What can’t you do with that specific content?
I added it to a new page and edit it and add a class to a Strong html element.

http://d.pr/i/xk4R/3HY376t2

Can you screencast the change you are trying to do so I can debug it?
Thanks

-Rui

[tasoskouk]

hello,

plz check our website test pages with the same content

http://www.solebike.eu/meeting-point-test/
http://www.solebike.eu/meeting-point-text-test-2/

we cannot edit these pages using builder… either loading forever or displaying empty content

we had this builder issue in other more complex pages/portfolios (although other pages work well with builder)
plz read my notes from the beginning of this ticket

thx

[David Martin – Support]

Hi Tasos,

I see your server is returning a 403 error for the admin-ajax.js file.

Could you link this page to your hosting support and ask them why the server is returning this status or if they have any error logs they can provide?

Thanks,
David.

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[tasoskouk]

hello team,

looks like its been resolved after tweaking htaccess / security firewall (in plesk – hosting)

its been a pain for 10+ days

thx, tasos

[tasoskouk]

resolved

[David Martin – Support]

Glad you got it sorted. Thanks for reporting back to confirm.

– David

[gessmarket]

Good afternoon
I have a problem: I do not see on my website how to create and customize a portfolio.
This item is missing.

Attachments:

You must be logged in to view attached files.