Supreme Theme broken in Opera/Firefox

[JKRF]

Hi,

I have noticed today (may have happened earlier) that our website isn’t working in either Firefox or Opera. It still works fine in both Chrome and IE. I was going to post our website details but then realised that the example page of your Supreme theme doesn’t work in Firefox/Opera either:

http://themeforest.net/item/supreme-retina-responsive-magazineblog-wp-theme/full_screen_preview/3959334

Many thanks,

John

[David Martin – Support]

Hi John,

What is your site URL?

Are you Mac or PC?

What browser versions are you using?

– David.

[JKRF]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

I checked in Firefox and it looks fine to me.
Can you try to clear the browser cache and try again?

-Rui

[JKRF]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Usually when it’s fine in several computers and isn’t ok in others it’s due to cache problems.

Try to reset the router that is connection to internet, can you try in another computer(or ask some friend) that never accessed the site? So we can get to a conclusion.

Can you also provide us admin access to have a look in your installed plugins?

thanks

-Rui

[JKRF]

Hi Rui!

Thank you so much for getting back to me with another quick reply and further information. With your help I managed to track down the source of the problem. The one common plugin on both browsers is Ghostery, which had automatically updated to the latest version and broke the website.

For your information, and in case anyone else has the issue. The culprit is the ‘Google AJAX Search API’ – once that is unblocked or if the website is whitelisted, it all works perfectly once again.

Thanks again for all of your help, I hope the information helps you and others.

John

[Rui Guerreiro – SUPPORT]

Glad it’s sorted. Thanks for sharing.
-Rui