New Landing › How can we help? › General › Forum Help › Support Extension

Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 12, 2016 at 5:17 pm #260982
    flobaby
    Member
    Post count: 42

    Hi, I’m a Neighborhood theme user. My support ran out and the link that takes you to upgrade the extension requires you purchase the theme all over again. Is that so? Do I have to repurchase to post in the support forum?

    April 12, 2016 at 5:59 pm #260989
    flobaby
    Member
    Post count: 42

    Oops, nevermind, I didn’t read it properly. 🙂

    April 12, 2016 at 6:07 pm #260992
    flobaby
    Member
    Post count: 42

    Wait, no! I’m truly confused by the support license (this, because when you click the Support tab at Envato, the price is the same as buying the theme). My original question still stands, do I need to repurchase the entire theme to have an updated support license? Or can I buy the support without repurchasing the theme?

    April 13, 2016 at 7:51 am #261035
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I don’t think renewing support should be the same price as the theme, can you provide a screenshot

    – Kyle

    April 13, 2016 at 1:08 pm #261211
    flobaby
    Member
    Post count: 42

    Sorry, mystery solved, bought it under an account I don’t use anymore so wasn’t seeing the correct options. Sorry for the bother.

    April 13, 2016 at 1:09 pm #261212
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem

    April 14, 2016 at 5:36 pm #261545
    MarcusRG
    Member
    Post count: 69

    Sorry to hijack. Have a massive theme issue and I just renewed my support license. Same Envato user as this one is connected to. But for some odd reason, your forum keeps telling me that my license is invalid because it’s outdated.

    April 14, 2016 at 5:56 pm #261551
    David Martin – Support
    Moderator
    Post count: 20834

    @MarcusRG – Envato has an API delay of usually a couple of hours before it updates. This is not something we control unfortunately.

    Thanks.

    April 15, 2016 at 10:30 am #261675
    MarcusRG
    Member
    Post count: 69

    Hi David

    Still no success. It’s been like 17 hours

    April 15, 2016 at 10:44 am #261683
    David Martin – Support
    Moderator
    Post count: 20834

    Your profile is updated, I can see: Supported until October 15, 2016.

    – What do you experience?

    Thanks.

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