Super Search not working

[RonyPony]

Hi!

The super search doesn’t seem to be working, it will filter products correctly in the category pages but using the dropdown from the top yields a search result of no products found.

Thanks
Ronan

[RonyPony]

Any updates or help on this guys?
Trying to finish and style the site for my client today.

[RonyPony]

Ok so using the super search from a woocommerce category works fine, the url is displaying all of the correct slugs.
But when using the super search from the top menu dropdown, it is showing random slugs.

Not sure if this is the issue, but just something i noticed.

Attached below

Thanks
Ronan

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[David Martin – Support]

Hi Ronan,

PLEASE NOTE: Adding an extra reply to your topic, as per our support policy, will take it back in the queue and take us longer to reply to you. Please refrain for doing this. If you need to add extra info, then please edit your last reply.

.

Could you add your FTP details?

– What do you mean by random slugs, could you provide an example?

Thanks.

[RonyPony]

This reply has been marked as private.

[guentherportfolio]

I have a similar problem here. The Super Search doesn’t work anymore. In detail, the super search tells that no product with the desired properties were found. A while ago, it worked fine. In my opinion I didn’t change any relevance settings, but perhaps you have an advice, what could cause the problem. Thanks in advance.

[David Martin – Support]

I have assigned this my colleague Mohammad as he has been working on a related issue.

Thanks,
David.

[guentherportfolio]

Thanks for that David….

[Mohammad – SUPPORT]

Hi,
I have made some changes so please check it now.
Thanks
Mohammad

[guentherportfolio]

Hi Mohammad,

thanks for your help. Unfortunately the Personal Shopper doesn’t work further. What did you change already? Is it a settings issue from my side? The strange thing is, that it worked some time before…

[Mohammad – SUPPORT]

Hi,
What is the actual issue with super search (flavour finder )?
Thanks
Mohammad

[guentherportfolio]

Hi Mohammad,

the actual issue is, that the Personal Shopper (Super Search?) doesn’t find the desired products, depending on the properties which the products have. Thank you so far…

[Mohammad – SUPPORT]

Hi,
Its giving results no found or getting wrong results. Just provide some results page url.
Thanks
Mohammad

[RonyPony]

Regardless of what options you pick in the flavour finder it shows no results found

[guentherportfolio]

As RonyPony said, it shows also on my site, that no results or products were found. At the moment, my site is in maintenance mode. If you want, you can login via the login data you already have. Thanks in advance.