New Landing › How can we help? › Atelier › Super Search does not work on Catalog mode

Viewing 15 posts - 1 through 15 (of 19 total)
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    Posted in: Atelier
  • December 1, 2016 at 2:39 pm #304683
    creativeluv
    Member
    Post count: 16

    Hi,

    Seems that super search doesn’t work when on catalog mode.

    Please advise.

    Thanks,
    Dee

    December 1, 2016 at 3:37 pm #304700
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us your site url and admin credentials so we can look for any issue?
    Use the private reply.

    -Rui

    December 1, 2016 at 4:38 pm #304721
    creativeluv
    Member
    Post count: 16
    This reply has been marked as private.
    December 1, 2016 at 5:21 pm #304744
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks. Where do you have the super search? can’t find it.

    -Rui

    December 2, 2016 at 3:03 am #304845
    creativeluv
    Member
    Post count: 16
    This reply has been marked as private.
    December 2, 2016 at 3:43 pm #304941
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    That isn’t super search, super search it’s a different thing.

    Can you update the Swiftframework plugin?
    https://www.dropbox.com/s/9sqgrl7oo2wukr3/Screenshot%202016-12-02%2014.44.06.png?dl=0

    I didn’t get any results in the ajax search with or without the catalog mode, and the result where the same when I pressed the enter.

    -Rui

    December 3, 2016 at 4:49 am #305032
    creativeluv
    Member
    Post count: 16
    This reply has been marked as private.
    December 5, 2016 at 8:25 pm #305231
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you take a print of the search working with the catalog mode turned off? I’m asking you this because using the shirt example I didn’t get any results in the Ajax search( that will display results as you type).

    So I can replicate the issue.
    Thanks

    -Rui

    December 12, 2016 at 5:35 pm #306268
    creativeluv
    Member
    Post count: 16
    This reply has been marked as private.
    December 14, 2016 at 7:32 pm #306631
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Dee:

    The Catalogue mode for this site is Off currently, have you changed this? – The ajax search still does not show.

    December 19, 2016 at 4:45 pm #307218
    creativeluv
    Member
    Post count: 16
    This reply has been marked as private.
    December 20, 2016 at 2:16 pm #307407
    David Martin – Support
    Moderator
    Post count: 20834

    Appologies for the back and forth, can you also update the core theme: http://tamanv4.weblayout.co/wp-admin/update-core.php

    December 20, 2016 at 2:39 pm #307416
    creativeluv
    Member
    Post count: 16
    This reply has been marked as private.
    December 21, 2016 at 3:46 pm #307617
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Dee,

    I am not currently sure why the AJAX is not loading in results. Can you add your FTP details?

    December 23, 2016 at 5:44 am #307867
    creativeluv
    Member
    Post count: 16
    This reply has been marked as private.
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