New Landing › How can we help? › Atelier › Super Search

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    Posted in: Atelier
  • June 21, 2016 at 1:21 pm #276158
    SofiCo77
    Member
    Post count: 39

    Hello! Super Search now is not finding the items with the attributes. Super Search finds only category.

    June 21, 2016 at 1:25 pm #276160
    SofiCo77
    Member
    Post count: 39
    This reply has been marked as private.
    June 23, 2016 at 9:49 am #276605
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Whilst we investigate this, could you disabled all plugins so only WooCommerce and Swift Framework are active?

    Thanks.

    June 23, 2016 at 3:28 pm #276737
    SofiCo77
    Member
    Post count: 39

    Disabled. This does not solve the problem.

    June 24, 2016 at 9:15 pm #277085
    SofiCo77
    Member
    Post count: 39

    Any news?

    June 27, 2016 at 6:25 pm #277511
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This is not something I can replicate on my dev version. I’ve tried logging into your site but the details are not working, can you update those?

    Thanks.

    June 27, 2016 at 6:52 pm #277528
    SofiCo77
    Member
    Post count: 39
    This reply has been marked as private.
    June 27, 2016 at 7:11 pm #277538
    SofiCo77
    Member
    Post count: 39
    This reply has been marked as private.
    June 29, 2016 at 10:08 am #277992
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Yes I can certainly replicate that and I can not use attributes in my super search on my developement version.

    I’ll need to report this back to the team for investigation.

    Thanks,
    David.

    June 29, 2016 at 10:27 am #277997
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you please install and activate your child theme, once complete please post your FTP details here and I will help you further.

    Thanks,
    David.

    June 29, 2016 at 1:34 pm #278077
    SofiCo77
    Member
    Post count: 39
    This reply has been marked as private.
    June 29, 2016 at 1:42 pm #278082
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Yes please to the root folder should give me correct access. Please ask your host for the details if you are not sure.

    Cheers.

    June 29, 2016 at 2:23 pm #278109
    SofiCo77
    Member
    Post count: 39
    This reply has been marked as private.
    June 30, 2016 at 2:31 pm #278411
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    July 31, 2016 at 12:43 pm #285081
    marsch81
    Member
    Post count: 11

    Hi there,

    I am having the same problem. Super Search worked before but now none of the attributes work.
    I’ve deactivated all plugins, that didn’t work.

    Thanks for helping

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    Posted in: Atelier
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