New Landing How can we help? Atelier Strange issue with swift page builder and Woocommerce products

Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Atelier
  • #327741
    skullo27
    Member
    Post count: 217

    Hi I just experienced a very strange issue… I went to edit a product in the back end of my site, as soon as it loaded the page it automatically switched from default description editor (i clicked on nothing) to swift page builder and my description was gone. I had to paste it back in and re-save the product.

    Maybe a bug as it has not happened on any other products.

    See attached screen shot.

    thanks

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    #328111
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Do you mean the content has totally disappeared from the Page Builder?

    Cheers

    #328223
    skullo27
    Member
    Post count: 217

    Hi, no I mean the content was in the standard editor and when I loaded the product it automatically switched to the switch page builder.

    Only on this product though I cannot work out why it did that.

    thanks

    #328379
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,
    Can you try the SwiftFramework in the link below? We fixed some errors in the editor related to the WordPress 4.8 update

    https://www.dropbox.com/s/85w91ur6amhepun/swift-framework-wp_4_8.zip?dl=0

    Don’t forget to clear the browser cache.

    -Rui

    #328945
    skullo27
    Member
    Post count: 217

    Hi Rui, I already updated to 2.5.43, is that a new enough version?

    thanks

    #329133
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @skullo27

    That is correct – if you are still having issues, please try clearing your browser cache.

    Let us know if you still have issues.

    Thanks,

    – Ed

Viewing 6 posts - 1 through 6 (of 6 total)

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