Viewing 15 posts - 16 through 30 (of 33 total)
  • Posted in: Dante
  • #200884
    artcrafted
    Member
    Post count: 40

    I have tried three different browsers. Always the same issue. It’s clearly something wrong with the account.

    #200891
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    @artcraftd – It ok. Its seems any plugin conflict. Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Thanks 🙂
    With Best Regards
    Mohammad

    #200893
    artcrafted
    Member
    Post count: 40

    Hi Mohammad,

    I cannot post on this forum It’s not my website we’re talking about. I cannot change here anything. But probably you could! Thank you :).

    #200898
    artcrafted
    Member
    Post count: 40

    I have fixed it. For some reason my licence has disappeared. I added it again and I can post again – sorry for all the fuss!

    #200899
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @artcrafted Glad you manage to create your own topic.

    -Rui

    #200900
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its ok.
    Thanks
    Mohammad

    #201077
    MilenaCreative
    Member
    Post count: 28

    Hi Mohammed,

    In response to your latest comment on my issue:
    http://marcsklar.com/praise/, Sub menu and SPB are working”

    Opened this page using Chrome — drop-down menu not working. It’s weird, sometimes when I land on the Home page, the drop-down works, then I’ll navigate to another page, drop-down doesn’t appear. Any other ideas? I’m leaning towards this being an Ontraport form code issue; I think it’s interfering somehow with the theme. I’ve used Dante on about ten other sites and without form codes, never an issue.

    #201187
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Dropdown and SPB will not work because you used Ontraport form code at this page also http://marcsklar.com/praise/. Please paste the Ontraport form code here to find any solution. You should use Raw Javacript asset of swift page builder to insert this type of code at page.

    Create a new test page without Ontraport form code. You will see all things perfect.

    Thanks
    Mohammad

    #201405
    MilenaCreative
    Member
    Post count: 28

    Thank you Mohammad — I will test that today, but sounds like it should work.

    #201549
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Just test it and let me know your feedback.
    Thanks
    Mohammad

    #201600
    MilenaCreative
    Member
    Post count: 28

    I have the forms working alongside the Swift Page Builder now on the Home page by inserting the form code into a Raw JS block (for two of three forms, not the footer form cuz that’s in the Widgets section). What’s confounding is that on a page like “Learn” there is no page content, yet the drop-down menu still does not load.

    #201608
    MilenaCreative
    Member
    Post count: 28

    Now, looking at the Home page, I’ve placed all Ontraport form code into ‘Raw JS’ blocks and I’ve even removed the footer form for now from the widgets area — yet the drop-down menu still does not appear on the Home page. What’s more, is the back-to-top arrow button does not function either. Hmmm…

    #201787
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    My console is showing 51~ JS errors on your site. This will seriously affect elements such as a dropdown menu.

    I suspect this is caused by a 3rd party plugin unless you have edited any theme files or the form JS code?

    Can you please deactivate all plugins and let us know so we can then check the site?

    – David.

    #201928
    MilenaCreative
    Member
    Post count: 28

    Thanks for helping David; I just deactivated all plugins and refreshed site — Home page, drop-down not appearing. Feel free to login and have a poke around; it’s on Maintenance Mode.

    #202131
    Loni
    Member
    Post count: 34
    This reply has been marked as private.
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