New Landing › How can we help? › Cardinal › SPB Gallery Element not displaying images

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    Posted in: Cardinal
  • August 14, 2015 at 1:25 am #203911
    akimad
    Member
    Post count: 57

    Hi,

    I’m using the SPB Element “Gallery”. But on the page, the gallery is present but not displaying images.

    Seeing the Code Inspector, I think that the problem is in the “ul.slides” element inside the “div.flex-viewport” container. The ul have a css “transform” property, but normally there is the li which do have this property no?

    But at the end, my problem is that my Galleries aren’t working..

    Thank you for your help.

    August 14, 2015 at 12:51 pm #204076
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you try deactivating your plugins to see if that fixes it

    – Kyle

    August 14, 2015 at 7:48 pm #204228
    akimad
    Member
    Post count: 57

    Hi, I desactivated all the plugins (except the swift framework and wpml plugins) but the problem persists.

    August 17, 2015 at 3:19 pm #204623
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok can you please provide me with a login so I can check

    – Kyle

    August 17, 2015 at 3:23 pm #204625
    akimad
    Member
    Post count: 57
    This reply has been marked as private.
    August 17, 2015 at 11:21 pm #204746
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you create an empty page with just the gallery asset?
    I guess it could be related to the media translation of the gallery.

    -Rui

    August 18, 2015 at 12:26 am #204759
    akimad
    Member
    Post count: 57

    Hi,

    Here you can see a new page with the gallery asset and it doesn’t work too:

    http://avanzia.es/test

    August 18, 2015 at 7:58 am #204800
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you check if GD Image Library is enabled on your server?

    – Kyle

    August 18, 2015 at 9:00 am #204834
    akimad
    Member
    Post count: 57

    I’ve displayed the phpinfo() and yes it’s enabled.

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    August 20, 2015 at 12:01 am #205601
    akimad
    Member
    Post count: 57

    Hi, any news for the problem?

    My client is getting impatient…

    Thank you for your response.

    August 20, 2015 at 11:10 pm #205979
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I add a look again and couldn’t figure it out. Will have to forward to our head developer to check this situation.

    Let’s wait for the reply.

    -Rui

    August 21, 2015 at 1:01 pm #206162
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please check that gallery – likely something to do with the images. I created this test slider here and it works just fine – http://avanzia.es/test-gallery/

    – Ed

    August 21, 2015 at 2:24 pm #206202
    akimad
    Member
    Post count: 57

    The test gallery is working on Firefox but not in Chrome for me.

    But why my galleries don’t work?

    August 21, 2015 at 2:28 pm #206204
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Getting connection timed out error on your site now?

    Check the gallery which isn’t working – ensure all the images are set correctly. Maybe try re-creating it? When I checked here on Chrome it worked 100%.

    – Ed

    August 21, 2015 at 2:39 pm #206210
    akimad
    Member
    Post count: 57

    I don’t why you have the time out. We have seen this with Kyle and the Hosting provider and now seems to work..

    I’ve created another gallery (“diseno2”) and add them into the page: http://avanzia.es/technology-user-experience/diseno/

    But it doesn’t work..

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