Something weird with Product Description Tab

[saturnerond]

Hi there,

This doesn’t look like a big bug but is quite inconvenient.
My site is offline, however the issue is easily reproducible. Here are the settings and what I do:
My versions : WP 3.8.1 / Neighborhood 1.65 / WC 2.1.4
My Theme Options -> Woocommerce settings :
– Page Builder : ON
– Product Description Tabs Mode : ON
I’m using the page meta “Product Description” field to display info in the product description tab.

The issue :
When the main Edit area (page builder area) of the product page is left blank, the product description tab content doesn’t show up (the tab itself does, but not its content).
1) – Typing just a white space in the “page builder” field makes the description tab content show up
2) – This is specific to the Tabs Mode when Page Builder is on. It doesn’t happen with the accordion style (ie, Tabs mode OFF)
3) Cannot remember if this was already the case before WC 2.1 major changes and subsequent Neighborhood updates. I don’t think so, but cannot be sure (had to add new products just now)

Unfortunately I need to use the Page Builder for some product pages but not all of them, nor I can use the (though smarter, I agree) accordion tab style.

Is there a fix somewhere around?
Thanks a lot,
Ammie

[Melanie – SUPPORT]

Hi!
This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.

Could you tell me your website URL please? You can do so by typing it into a reply.

If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.
Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

Thanks and cheers!

[saturnerond]

This reply has been marked as private.

[Kyle – SUPPORT]

Hi

Not understanding what the issue is here?

– Kyle

[saturnerond]

Hi Kyle,

Thank you for following up on that.
Basically I need to use both :
– Woocommerce default tabs.
– The Page Builder, but on some product pages only.
I therefore set the relevant settings ON in Theme Options -> Woocommerce Options.

My product page then :
– When I actually use the Page Builder Edit area (I insert some text in the field) : Everything is okay.
– When I leave the Page Builder field blank (I don’t need to insert whatever after the product’s image, description, tabs etc), then the content of the Product Description tab is not displayed.

The issue is that when you enable both the Page Builder and Default Tabs Mode, you have to use the Page Builder on ALL product pages. Otherwise the Product Description tab doesn’t display any content.
It is as if the “theme” was checking there is some content in the Page Builder field (would be the product description area if Page Builder was off) but then didn’t retrieve any content into the Product Description tab –nothing from the PB area, which is normal since PB is ON, but nothing either from the Meta “Product Description” area used when PB is ON.

Please look at the attached screenshots if that helps to make sense.
Other clues :
– This really is specific to the Default Tab Mode. Everything works well when this option is OFF
– I changed tab names using a child-theme’s functions.php. The only difference when reverting to the parent theme is that the Product Description tab doesn’t show up at all. It does show up however (as well as its content) if, as previously explained (well, hope my frenglish can do that!) I type some content in the Page Builder area.

Thank you for your patience,
Ammie

[Kyle – SUPPORT]

Interesting, thanks for noticing this I will forward it to the developer and hopefully we will get it fixed for you.

– Kyle

[saturnerond]

Thank you again Kyle!
Yes please that would help. That being said there is no hurry. My website is not expected to go live soon.
Ammie

[Kyle – SUPPORT]

No problem

[Swift Ideas – Ed]

@saturnerond

If the page builder is enabled, then the product description meta box shows in the tabbed asset. If the page builder is disabled, then the content shows there.

Have tested here and seems to work as expected. If you’re still seeing something you think isn’t right, let us know.

– Ed

[saturnerond]

Thank you Ed,
I cannot make it work as expected even with the dummy products.
I’m going to temporally upload a light version of my site to a free host provider so that you can have a look. Will send you the logins as soon as it’s online.

Just to let you know, I now have another issue with the 1.67 update similar to this one : http://support.swiftideas.net/forums/topic/variable-product-dont-show-add-to-shopping-bag/
However for this later one everything works well when I activate the Twenty-Twelve theme. Will open another thread on the support forum when I will be able to provide a link to my draft-website.

Speak soon 🙂
Ammie

[Kyle – SUPPORT]

Thanks Ammie I will pass this on to Ed

– Kyle

[Swift Ideas – Ed]

Hi Ammie,

Let us know the login so that we can check. Have assigned this to me so that I get notified when you do.

– Ed

[saturnerond]

Thank you Ed,
I’m fighting with the database import at the moment. Hard newbie life.
In the meantime I made a clean instal (localhost) with last versions of WordPress, Neighborhood (1.67), Woocommerce and no plugin other than those required by the theme. Created just 3 products pages : Description tab content still doesn’t appear on the frontend when Page builder is ON, Tabs Mode is ON and when on the backend the Page Builder field is empty –including the text tab (did you check that?) where sometimes some chicky html tags are left.

However this clean instal solved the 2nd issue I mentioned above with the 1.67 update and variable products. Don’t know how/why/what happened there.

Will send the login as soon as there is something to log into.

Ammie

[saturnerond]

This reply has been marked as private.

[saturnerond]

Hi Ed,

By the way, could you please also have a look at the “select an option” box on the variable product page? When viewed in Firefox (looks fine in Safari and Chrome), the text is not vertically-centered nor aligned with the attribute name. I’m not sure how to handle that css.
Thank you again for your help,
Ammie