New Landing › How can we help? › Atelier › Some Product Categories not displaying

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    Posted in: Atelier
  • May 27, 2015 at 4:31 pm #178904
    GTS75
    Member
    Post count: 240

    I’m trying to display all of my products on my home page using a products element, and when I try to select product categories from the dropdown menu, for some reason the All, Women, and Men categories won’t display items, but when I add categories like Women’s Tank Tops or Men’s Shirts, they appear. I’ve triple checked to make sure the products are all tagged with the correct categories, and when I manually type in the product category link all items show. What could be causing this? Is it because they’re parent categories?

    May 29, 2015 at 8:33 am #179461
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    So parent categories return no products, but child categories work?

    – Kyle

    June 1, 2015 at 8:27 pm #180431
    GTS75
    Member
    Post count: 240

    That seems to be what’s happening. No parent categories return products. Just child categories.

    June 2, 2015 at 7:50 am #180503
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Just tested and it’s working fin on my end, have you put the products in the child category AND the parent category?

    – Kyle

    June 2, 2015 at 3:20 pm #180742
    GTS75
    Member
    Post count: 240

    Hmm interesting. Seems to be working now with only child categories selected.

    Thanks Kyle

    June 2, 2015 at 3:30 pm #180748
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great

    – Kyle

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