New Landing How can we help? Atelier Social Media popup not showing image

Viewing 5 posts - 1 through 5 (of 5 total)
  • Posted in: Atelier
  • #187746
    altocracy
    Member
    Post count: 4

    The facebook social media icon pops up a window which should show the image of the product but it isn’t. Using this on the woocommerce store  pages works great thanks, but the problem is on Posts, the facebook icon pops up a general link of the website and no photo.

    I tested this by purchasing a social media share plugin which I know works (it shows the image and links to the page. Also does this with google+), but I got the same thing: no image and a link to the main website. For this reason, I’m sure it’s an issue with the Atelier theme.

    #188249
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide a link to a post where it’s happening?

    -Rui

    #188283
    altocracy
    Member
    Post count: 4

    Hi Rui,

    Great – nice if you can take a look:

    https://www.altocracy.com/testing/

    …and I’m attaching the facebook popup from this page. It doesn’t show an image or specific post title

    Attachments:
    You must be logged in to view attached files.
    #188828
    altocracy
    Member
    Post count: 4
    This reply has been marked as private.
    #189368
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Might be due to your maintenance mode being active, and Facebook not being able to access and parse the page.

    Check here on our demo, works as expected: http://swiftideas.com/selby-demo/2015/04/28/office-offsite-cannes/

    – Ed

Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register