Slow website

[emilnau]

Hi,

I’ve been using Joyn for a time now and I truly love the theme and its possibilities. But, I’ve come to a crossroad. My website design.naula.se is way too slow when loading. Same thing for my second site (on the same server): art.naula.se.

I’ve tried talking to One.com hosting it and I’ve upgraded the memory allocated, tried to shut down all plugins and run some speed tests. But I cannot find the solution. Either I will have to leave my web host, One.com, or Joyn because of the slow experience for the visitor.

I’ve also tried another – what is told to be a faster – web hotel for a free trial of two weeks (Oderland.se), but I still think Joyn takes a long time to load on startup. Even without images or additional pages: http://emilstest.hemsida.eu.

Could it be the case that Joyn is such an extensive theme and therefore requires more? Is there anything more I could try to speed it up? Or is any of your themes known to be faster to load? I’m all up for purchasing my solution.

Thanks a lot for great support and a lovely theme,

[Kyle – SUPPORT]

Hi

The issue is not with Joyn, it’s with your hosting company. Please see: http://tools.pingdom.com/fpt/#!/dSqRHy/design.naula.se

As you can see there is a 7.5 second delay before any of the theme resources even start to load, which then only take 1 second

– Kyle

[emilnau]

I understand, thank you.
But if I run a speed test on http://www.naula.se (the landing page) the loading time is only 0,5 sec: http://tools.pingdom.com/fpt/#!/dkQ5gP/www.naula.se

And I tried to install the theme Divi on the same server and here the loading time is only 3 sec: http://tools.pingdom.com/fpt/#!/eHBpKH/http://divi.naula.se

Of course, these “test environments” doesn’t really consist of any webb content, but since we are looking at the loading time before the theme actually starts to load.

[emilnau]

Sorry, I accidentally posted the same link twice. Correct Divi-test result link: http://tools.pingdom.com/fpt/#!/eHBpKH/http://divi.naula.se

[Kyle – SUPPORT]

The issue for this link: design.naula.se is a redirect

– Kyle

[emilnau]

Thanks, Kyle, I’ll contact my hosting service with these issues. Hopefully I can stick with Joyn!

[Kyle – SUPPORT]

No problem

[emilnau]

Hey Kyle, sorry to bounce back to you again, but my hosting service answered me that “There are no server issues slowing your website down for the moment, of what we can see.” Instead, they are asking me to inactivate all plugins (which I’ve already done) but also to inactivate my theme.
1.) Can I change theme to try what they are suggesting and then just change back without any issues? It scares me…

2.) Maybe I should just leave them for a proper WP hosting service. Would this be your suggestion?

Thanks!

[Kyle – SUPPORT]

It’s because you have a redirect on your link, it redirects to http://design.naula.se/?page_id=2

They should help you fix it

– Kyle