New Landing How can we help? Atelier Slow Site Load when Logged in as a Customer (any WP user)

Viewing 15 posts - 16 through 30 (of 41 total)
  • Posted in: Atelier
  • #267013
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I’m in debug mode and I’m getting this error in the plugin.

    https://www.dropbox.com/s/cpywnee9jdcpr24/Screenshot%202016-05-12%2012.12.20.png?dl=0

    Can you contact their support while I do a couple more tests?

    -Rui

    #267014
    Katie Sutton
    Member
    Post count: 104

    yes. I’ll send this.

    #267016
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. Let me know what they say.

    -Rui

    #267021
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    #267027
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I imported some products and the site loads in a decent speed even with that error, altough I don’t have any Membership plans or membership members.

    Let’s wait for their reply.

    -Rui

    #267032
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    #267042
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I meant that I had a clean install and imported some products to my dev site from one of our demos, so I can test it with some products.

    -Rui

    #267048
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    #267054
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    That initial shop page only shows 24 products I think, and I had 33 products in dev server.
    Let’s wait to see what he says.
    -Rui

    #267416
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    #267420
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you change your WordPress to debug mode? Go to the wp-config.php on the server root of your site.
    And change this line

    define( 'WP_DEBUG', false );

    to this one

    define( 'WP_DEBUG', true );

    This will show any error message if they exist.
    That error is appearing persistently in my dev site.

    -Rui

    #267427
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    #267434
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    In that case add it there. And see if any error pops up in the admin or frontend

    -Rui

    #267455
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    #267462
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
Viewing 15 posts - 16 through 30 (of 41 total)

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