New Landing › How can we help? › Atelier › Slow Site Load when Logged in as a Customer (any WP user)

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    Posted in: Atelier
  • May 12, 2016 at 12:07 pm #267013
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I’m in debug mode and I’m getting this error in the plugin.

    https://www.dropbox.com/s/cpywnee9jdcpr24/Screenshot%202016-05-12%2012.12.20.png?dl=0

    Can you contact their support while I do a couple more tests?

    -Rui

    May 12, 2016 at 12:08 pm #267014
    Katie Sutton
    Member
    Post count: 104

    yes. I’ll send this.

    May 12, 2016 at 12:18 pm #267016
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. Let me know what they say.

    -Rui

    May 12, 2016 at 12:28 pm #267021
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 12, 2016 at 1:01 pm #267027
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I imported some products and the site loads in a decent speed even with that error, altough I don’t have any Membership plans or membership members.

    Let’s wait for their reply.

    -Rui

    May 12, 2016 at 1:22 pm #267032
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 12, 2016 at 2:16 pm #267042
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I meant that I had a clean install and imported some products to my dev site from one of our demos, so I can test it with some products.

    -Rui

    May 12, 2016 at 2:27 pm #267048
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 12, 2016 at 2:47 pm #267054
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    That initial shop page only shows 24 products I think, and I had 33 products in dev server.
    Let’s wait to see what he says.
    -Rui

    May 13, 2016 at 4:59 pm #267416
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 13, 2016 at 5:08 pm #267420
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you change your WordPress to debug mode? Go to the wp-config.php on the server root of your site.
    And change this line

    define( 'WP_DEBUG', false );

    to this one

    define( 'WP_DEBUG', true );

    This will show any error message if they exist.
    That error is appearing persistently in my dev site.

    -Rui

    May 13, 2016 at 5:20 pm #267427
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 13, 2016 at 5:28 pm #267434
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    In that case add it there. And see if any error pops up in the admin or frontend

    -Rui

    May 13, 2016 at 6:07 pm #267455
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
    May 13, 2016 at 6:33 pm #267462
    Katie Sutton
    Member
    Post count: 104
    This reply has been marked as private.
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    Posted in: Atelier
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