Slider Revolution – V. 5.2.5 issues

[mige]

Slider Revolution v.5.2.5 issues

After updating to Slider Revolution v.5.2.5,
I am unable to configure the slider to its original settings
see URL http://www.marcellehanselaar.com/wp-1 dev site running Revolution Slider v 4.6.0

For example, in the live site URL http://www.marcellehanselaar.com/ running Slider Revolution v.5.2.5,
I cannot re-create the shadow type. Also it is no loguer responsive and therefore does not display well on mobile devices.

I have exported / imported the slider but with no luck.

I would be happy if you could simply give me back access to the Revolution Slider v 4.6.0 download page so I can roll back the update.

Thanks in advance.
mige

[Rui Guerreiro – SUPPORT]

Hi,

Unfortunately due to Envato restrictions we aren’t allowed to provide it.
Did you check all the settings of the slide to see if the responsive options and shadow options are enabled?

We can have a look if you provide the admin credentials in a private reply.

-Rui

[mige]

Hi Ruiç

Thank you for your offer of looking into the settings of Slider Revolution v.5.2.5
but I have partly resolved the issue.
What is still outstanding is something that is not related to Slider Revolution.

I have successfully created a page which displays the slider correctly on mobile device (in a responsive manner).
http://www.marcellehanselaar.com/home-marcelle-mob/

I have set the page in my mobile menu for the HOME page.

However it is not displayed when going to http://www.marcellehanselaar.com on mobile devices.
It will get displayed correctly once you have visited another aerea of the site and then click on HOME menu option.

What am I doing wrong?

Thank you in advance.
mige

[Rui Guerreiro – SUPPORT]

Hi,

That’s strange can you try to clear the mobile browser cache or use a different mobile browser or another mobile.

-Rui

[mige]

Hi Rui

I have cleared the mobile browser cache. This did not resolve the issue.
I have tested on another mobile. The same problem occurs.

Find attached:
Screenshot_home-page.png – displaying the page on entry to the web site
Screenshot_HOME-menu.png – displaying the page when clicking on the HOME menu option.
Screenshot_home-page-DEV-server – displaying the page on entry to the web site on DEVELOPMENT server
Screenshot_Customising-Menus – showing the settings for the HOME menu option on mobile menu.

I have never had this issue in the pass. See the screenshop from the development server.

Hope this helps.

thanks
mige

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[David Martin – Support]

Can you add a WP login so we can take a closer look?

Thanks.

[mige]

This reply has been marked as private.

[David Martin – Support]

Hi mige,

Whilst we test this, is it possible that you can disable your plugins and activate the Dante parent theme?

Thanks.

[mige]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Ok. Let us know then.

-Rui