New Landing How can we help? Themeforest Theme Support Pinpoint Slider gone in theme upgrade

Viewing 11 posts - 1 through 11 (of 11 total)
  • Posted in: Pinpoint
  • #170815
    westweb
    Member
    Post count: 5

    Hi,

    Tried to update a website from v1.2 to latest version of Pinpoint, and the sliders have gone. Can’t see anything about this in the support document.

    There are a lots of sliders running throughout the site, I’d rather not have to replace them with Rev Slider if possible. Is there a quick fix I’m missing?? Have resorted to going back to v1.2 for now, but the slider images aren’t showing on recent versions of iOS…

    Cheers

    #170830
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you using revolution slider? Please provide me any specific page url with issue.
    Thanks
    Mohammad

    #170832
    westweb
    Member
    Post count: 5

    It’s the standard Sliders (settings between Comments and Pages at top of dashboard toolbar). The sliders are shortcoded onto all pages.

    #170853
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Do you have any test site where you can install the latest version of Pinpoint? So we can check what’s going on.

    -Rui

    #171820
    westweb
    Member
    Post count: 5
    This reply has been marked as private.
    #171939
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    May you update the theme again to see the issue to check?
    Thanks
    Mohammad

    #172299
    westweb
    Member
    Post count: 5

    Hi Mohammed,
    (Apologies again for the delay in getting back to you. Have been away.)
    That’s the theme updated now. You’ll see that the Sliders link is no longer on the right hand side of the menu and I can’t find the sliders content anywhere else.
    Thanks!

    #172345
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    We replaced slider with revolution slider. So you need to create revolution slider and use.
    Thanks
    Mohammad

    #172411
    westweb
    Member
    Post count: 5

    OK,
    That’s a pain!
    Where is the Rev Slider folder? Is is a recent and secure version included with the theme, or do I need to upgrade it??
    THanks

    #172420
    westweb
    Member
    Post count: 5

    Found the folder. Do you provide a licensed version of Rev Slider that’s higher than 2.1.4?

    #172428
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
Viewing 11 posts - 1 through 11 (of 11 total)

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