New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Site stopped working after automatic update of theme Neighborhood

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posted in: Neighborhood
  • August 14, 2015 at 11:55 am #204047
    jazzhit
    Member
    Post count: 25

    Hi!

    This is an urgent request.

    The Admin username might also be basunenadmin, I don´t remember exactly.

    After the last update my website has shut down. This is very unfortunate because it is a webshop that my boss and our customers use everyday. I must I admit I am a total newbie and not a programmer or anything like that.
    Could you please help me get it up running again. I made a backup 11/18, but I don´t know how to restore to that one. I can not access the site even on http://www.basunen/admin. So maybe you have to use this info with I will write in a private reply:

    I hope you can help me and maybe even explain how I can fix this myself. But I totally get it if you don´t want to use any time explaining.

    August 14, 2015 at 11:57 am #204049
    jazzhit
    Member
    Post count: 25
    This reply has been marked as private.
    August 14, 2015 at 12:58 pm #204077
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems that you site is down with a 503 error code.
    You should contact your hosting support first, so they can get the server up.

    Let us know what they say.

    -Rui

    August 14, 2015 at 1:43 pm #204105
    jazzhit
    Member
    Post count: 25
    This reply has been marked as private.
    August 14, 2015 at 3:49 pm #204164
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad 🙂 that your site is working fine. You can upgrade the theme through FTP after downloading from your themeforest account.
    Thanks
    Mohammad

    August 17, 2015 at 1:41 pm #204584
    jazzhit
    Member
    Post count: 25

    Hi,

    Thank you for your help!
    Is the login codes and usernames that I posted above hidden to all others?

    – Best regards Petter

    August 17, 2015 at 1:48 pm #204588
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You most welcome 🙂 . All login information are hidden to users except us.
    Thanks
    Mohammad

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    Posted in: Neighborhood
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