New Landing › How can we help? › Themeforest Theme Support › Dante › Site down after theme update and more errors

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Dante
  • July 29, 2015 at 7:23 am #198786
    marloesdelgijer
    Member
    Post count: 15

    Hi,

    My whole site is down after the latest theme update en totday I want to finish this site for my customer. Please help me with this problem…

    And Revolution slider and layer slider are lost…

    Marloes Delgijer

    July 29, 2015 at 8:18 am #198806
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you open your wp-config.php file and enable the debug mode so we can check the errors?

    Set define('WP_DEBUG', false); to define('WP_DEBUG', true);

    I am investigating your plugin issue now and will report back.

    Thanks,
    David.

    July 29, 2015 at 8:21 am #198808
    David Martin – Support
    Moderator
    Post count: 20834

    Your missing plugins just needed installing. They cannot do this as a plugin folder already exists.

    Can you add your FTP details please? I’ll help you resolve this now.

    Thanks,
    David.

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    July 29, 2015 at 8:29 am #198813
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please download these plugins http://swiftideas.com/extras/plugins/layersliderwp.zip, ttp://swiftideas.com/extras/plugins/revslider.zip and upload through FTP software.

    Thanks
    Mohammad

    July 29, 2015 at 8:38 am #198818
    marloesdelgijer
    Member
    Post count: 15

    Thank for your reply.

    I have to wait for the FTP login, because my host is not picking up the phone :S

    Is it possible to remove the current theme and upload the older version? Or doesn’t make that any difference?

    Kind Regards

    July 29, 2015 at 8:51 am #198821
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I will wait for FTP login detail.
    Thanks
    Mohammad

    July 29, 2015 at 9:21 am #198836
    marloesdelgijer
    Member
    Post count: 15
    This reply has been marked as private.
    July 29, 2015 at 9:25 am #198841
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please follow my this reply. http://www.swiftideas.com/forums/topic/site-down-after-theme-update-and-more-errors/#post-198813.
    Thanks
    Mohammad

    July 29, 2015 at 10:39 am #198884
    marloesdelgijer
    Member
    Post count: 15

    What do you mean? Could you please fix the problems!

    July 29, 2015 at 10:49 am #198892
    marloesdelgijer
    Member
    Post count: 15

    The site is working again, did you do something? 🙂

    July 29, 2015 at 10:49 am #198893
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check.
    Thanks
    Mohammad

    July 29, 2015 at 2:23 pm #198997
    marloesdelgijer
    Member
    Post count: 15

    Thanks!!

    July 29, 2015 at 2:28 pm #199001
    David Martin – Support
    Moderator
    Post count: 20834

    Great, thanks to Mohammad!

    – David.

    July 29, 2015 at 8:29 pm #199107
    marloesdelgijer
    Member
    Post count: 15

    Hello,

    The site is full off new problems now. I didn’t changed anything.

    I have to deliver this site soon so please help me with the problems 🙁

    I gave you earlier the logins to my admin.

    July 29, 2015 at 10:24 pm #199138
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Is this related to the other topic you opened?
    If it is let’s keep the discussion in only one topic.

    -Rui

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    Posted in: Dante
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