New Landing › How can we help? › Themeforest Theme Support › Neighborhood › site completely off

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    Posted in: Neighborhood
  • August 14, 2015 at 1:09 pm #204081
    talent-o
    Member
    Post count: 87

    hi

    actually i’m with neighborhood.

    i downloaded yesterday atelier theme and installed but not activated yet. After install everything run fine.

    today i was just checking the theme previev. One closed the preview my website completely disappeared…. i mean that now i’ve a white page with no possibility to access to admin panel..

    i do not know if the problem is connected to the atelier prewiew but now i’m in trouble….

    please help me to fix

    August 14, 2015 at 1:28 pm #204093
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have checked your site and all is working fine: http://www.packagingspecialist.eu/blog/

    Thanks,
    David.

    August 14, 2015 at 1:30 pm #204097
    talent-o
    Member
    Post count: 87

    hi david.
    in the meantime through FTP i deleted all Atelier files..and related plug ins..
    i thing issue was due to swift framework plugin.

    thank you

    bye

    August 14, 2015 at 1:34 pm #204099
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, I think for switching between themes like this you should contact your host and ask them to create you a clone of your site and setup a development/test site.

    – David.

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    Posted in: Neighborhood
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