New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Since upgrade carousels are not working – Product and Portfolio

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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Neighborhood
  • February 2, 2015 at 2:44 pm #146354
    joeyw
    Member
    Post count: 78

    Hi,

    I’m still having problems with the portfolio carousel, which is also corrupting the product carousel, please see example page http://graphtecgb.co/craft-test-page/

    This has only happened since I have upgraded the theme.

    Please can you check out asap.

    Thanks
    Jo

    February 2, 2015 at 2:59 pm #146367
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You have some errors in the javascript console.
    https://www.dropbox.com/s/i9udmevp0xxl9ln/errors_in_console.png?dl=0

    Can you try to disable all plugins and clear the cache to try again?

    Just notice that you also have a child theme, if the issue persist disabling the plugins also try to activate the parent theme and test again.

    Thanks

    -Rui

    June 8, 2015 at 10:40 am #182295
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    June 8, 2015 at 10:58 am #182305
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I was trying to deactivate the plugins to test it, and I not sure anymore of your current active plugins. Can you check it? apologize for that.

    I will need to check this with the development team.

    -Rui

    June 8, 2015 at 11:08 am #182312
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    June 8, 2015 at 12:51 pm #182387
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Hello Jo,

    We will check with the development team and get back to you ASAP.

    June 8, 2015 at 2:08 pm #182413
    Swift Ideas – Ed
    Keymaster
    Post count: 15264
    This reply has been marked as private.
    June 8, 2015 at 4:17 pm #182499
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    June 8, 2015 at 4:22 pm #182500
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide the link for the one you are trying to delete?
    -Rui

    June 8, 2015 at 4:24 pm #182501
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    June 9, 2015 at 11:11 am #182747
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    it was necessary to add some name to the Portfolio items to delete them.

    Also beware that you have 33 active plugins and sometimes any wrong situation can be cause by a plugin conflict.

    -Rui

    June 9, 2015 at 11:11 am #182748
    Nishant – SUPPORT
    Spectator
    Post count: 649

    I think the portfolio post is deleted on the above link. Because, I see a 404 error page.

    June 10, 2015 at 12:23 pm #183206
    joeyw
    Member
    Post count: 78

    Thank you for your help with this, the problem seems to have resolved.

    Thanks 🙂

    June 10, 2015 at 12:29 pm #183210
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s sorted.
    -Rui

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