New Landing › How can we help? › Atelier › Sidebar widget jumps out of sidebar while scrolling

Viewing 8 posts - 16 through 23 (of 23 total)
1 2
  • Back to forum
    Posted in: Atelier
  • July 3, 2017 at 11:34 am #330785
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    That is fairly common WordPress error caused by the hosting environment settings. Your hosting provider will be able to increase that for you, unfortunately, your server settings are not something we can change.

    If you report that error to your hosting support, the will be able to increase that for you.

    Thanks.

    July 3, 2017 at 11:34 am #330786
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You need to ask you host to increase the max upload file size at least to 10mb.
    Your current settings are very low.

    -Rui

    July 3, 2017 at 11:53 am #330788
    cfairi
    Member
    Post count: 129
    This reply has been marked as private.
    July 3, 2017 at 12:03 pm #330790
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    First you need to delete the current one, don’t worry you won’t lose any data since the options are stored in the database.

    To delete go to Apperance-> Themes and you need to activate a different theme. Then click on Atelier details and there is a delete button on the bottom of the modal window.

    -Rui

    July 3, 2017 at 12:05 pm #330791
    cfairi
    Member
    Post count: 129
    This reply has been marked as private.
    July 3, 2017 at 12:16 pm #330795
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    This is something that can take 2 or 3 minutes, but guess you can put the site in maintenance mode using this plugin.
    https://wordpress.org/plugins/wp-maintenance-mode/

    -Rui

    July 4, 2017 at 12:15 pm #330918
    cfairi
    Member
    Post count: 129
    This reply has been marked as private.
    July 4, 2017 at 12:43 pm #330926
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Yes we added that, feel free to delete!

    – Ed

  • Back to forum
    Posted in: Atelier
Viewing 8 posts - 16 through 23 (of 23 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register