New Landing How can we help? Themeforest Theme Support Neighborhood Sidebar disappeared suddenly

Viewing 6 posts - 1 through 6 (of 6 total)
  • #234777
    fleuraw
    Member
    Post count: 40

    Hi Swiftideas team,

    I had both sidebars displayed at this page, until it disappeared suddenly today. (I did not change anything on the theme)

    I have since tried changing to other sidebars to see if anything will show up, and out of all the options, only the WooCommerce Sidebar managed to show up.

    The sidebars that I want to show up are Sidebar Two and Sidebar Five.

    Could you please let me know how I can fix this?

    Thank you!

    #234783
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version 3.2.0 of theme.
    Thanks
    Mohammad

    #234947
    fleuraw
    Member
    Post count: 40

    Hi Mohammad,

    Thank you for your prompt reply.

    I can’t upgrade to the latest version because the last time I attempted the entire website was messed up.

    Could you please advise how I can work this out in this current version?

    Thank you!

    #234950
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please add your FTP details here. Then click the update button to bring the theme to the latest button and we will assist you.

    What is the issue you encounter?

    Thanks.

    #234962
    fleuraw
    Member
    Post count: 40
    This reply has been marked as private.
    #235292
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    That was likely a browser/plugin caching issue. I suggest you run the updates so we can assist you in resolving the reported issue as future updates would become harder to for you to do without addressing current issues.

    Thanks.

Viewing 6 posts - 1 through 6 (of 6 total)

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