New Landing How can we help? Themeforest Theme Support Ability Showcase Video Aspect Ratio

Viewing 7 posts - 1 through 7 (of 7 total)
  • Posted in: Ability
  • #24898
    scglobal
    Member
    Post count: 1

    Hello Dear support staff,

    We are encountering problems with use of Vimeo in the slider – the slider shows big black boxes on the sides, so the video is not fullscreen as shown in your demo at themeforest.

    Can you help us? Thx a lot.

    #25256
    scglobal
    Member
    Post count: 1

    I have found this http://support.swiftideas.net/knowledgebase/embedding-vimeo-16-9/ as related but it is for different theme and the required piece of code is not found. Thank you for reply.

    #25597
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    #38669
    jaywar
    Member
    Post count: 1

    It happened on mine too, so I don’t think it’s the web host, etc. As best I can tell, it’s been designed for a different video aspect ratio. The demo video is maybe 2.35:1, not 16:9. Most HD video is 16:9.

    I have the same problem and while I have poked around have yet to figure it out.

    Please update us on what function controls the video aspect ratio on the slider. Thanks!

    #39399
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @jaywar,

    If you can provide a link, we can help with some custom css.

    – Ed

    #48009
    blackv1351
    Member
    Post count: 1

    I have the same problem. Any workaround?

    #49496
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, if you can show us your website we can check it out 🙂

Viewing 7 posts - 1 through 7 (of 7 total)

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